Technical Trainer Leader

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

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Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win. 

We're seeking for an Technical Trainer Leader.

Purpose of Position:

Facilitate technical and aftermarket training courses for Mack Trucks' export dealer network in Mexico and Latin American countries. Ensure effective training delivery and maintain facilities that are compliant with Mack Trucks Academy standards.

Key Responsibilities:

• Lead technical training for function, safety, diagnosis, repair, replacement, and maintenance of Mack Trucks, including proprietary and third-party components.
• Lead training in service, parts, and warranty best-practices and processes.
• Facilitate in-person and virtual training courses, ensuring alignment with corporate strategies and brand policies.
• Conduct on-site technical training at export dealer network and customer fleet locations across Mexico and Latin American countries, comprising approximately 70% of your time.
• Periodically conduct driver training or train-the-trainer activities to fleet drivers and trainers.
• Participate in train-the-trainer events and adopt emerging learning technologies to enhance course delivery.
• Support translation and localization of existing training content for Mack export markets.
• Design and develop new training content with other Trucks Academy members.
• Maintain certification as a Mack Trucks Master Technician.

Preferred Homebase Locations:

Preferred locations:

• Monterrey, Mexico (Preferred).
• Mexico City, Mexico.

Critical Competencies:

• Customer Focus
• Self-management
• Action Oriented
• Technical Learning
• Self-Development

Education / Preferred Experience:

• AA in Diesel Technology (Título de Técnico) or equivalent relevant experience.
• 3–5 years of experience in the heavy-duty or medium-duty truck industry.
• Certification in Battery Electric Vehicle (BEV) diagnosis, repair, and maintenance.

Other Requirements:

• MUST BE Bi-lingual in Spanish and English (Spoken as well as written).
• Must hold a valid passport and be willing to travel internationally.
• Willingness to travel frequently (approximately 70% of the time, domestic and international).