Collections Executive - Meerut & Gurgaon
Gurgaon, IN
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Volvo Financial Services (VFS) is seeking a Collections Executive – Meerut/Gurgaon. You will be a key member of the VFS India Collections team and will be based Meerut/Gurgaon.
Reporting to: Regional Collection Manager, VFS India
Department: Collections
Location: Meerut/Gurgaon
We are seeking a dynamic and results driven individual to contribute significantly to the Collections Function as an individual contributor. Your primary responsibility will be to drive timely recoveries from assigned customers through field visits, follow-ups, and compliant collection practices. The purpose of this role is to drive bucket-wise resolution and increase collection efficiency for assigned portfolio (CV/CE retail). The Collection Executive is required to adhere strictly to the compliance policies set by VFS India for collections and also strictly adhere to the laws of India & RBI fair practice code and other polices. The Collection Executive is also responsible for maintenance of collection data on the Collections System and official laptop provided
Who are you?
As the Collections Executive, you should possess a strategic mindset and strong business acumen. The ideal candidate will demonstrate high ownership, resilience, integrity, and compliance orientation. Your strong field collections skills, objection handling and negotiation capability will be essential to drive growth and success in the role.
In many of our markets, VFS has won the “Great Place To Work” award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.
In this role, we believe it is the right mindset that will make a difference. If you, besides your genuine interest in working with people in Transforming Together, also have a positive, service-oriented, and collaborative mindset and take a proactive approach to handling all responsibilities - then we would welcome you to apply for this role.
What’s in it for you?
We offer a solid and competitive compensation package and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations.
Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well with our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.
Ready for the next move?
Your Key Responsibilities
• Own collection targets for assigned cases in 1–30, 31–60, 61–90, 90+ buckets, Prepares and follows up for collection on overdue accounts allocated to him / her
• Execute daily dialing plans, field visits, and route planning
• Visits all customers and negotiates for collection of overdue amounts, maintains relationships with them keep tab on market references for all his customers.
• Maintains effective communication with customers and third parties, e.g., lawyers, collection agencies and repossession agencies.
• Identifies deployment of the asset and keeps a tab on its movement/utilization.
• Regularly monitor repayment of accounts, analyse causes of delinquency, report concerns timely.
• Follow up on Issued notices, negotiate payment plans/settlements per approval matrix; ensure repayment instruments/e-mandate updates.
• Drive roll-back (higher bucket to lower), flow control, and resolution for chronic cases.
• Perform skip tracing, coordinate with dealers, OEM touchpoints
• Assist in asset location, voluntary surrender, and repossession (with agency as per SOP).
• Coordinate with legal for Section 138 (NI Act) cheque bounce cases and pre-litigation actions.
• Ensure documentation hygiene, KYC, consent, and RBI collections conduct compliance.
• Timely resolve customer disputes, handle customer grievances empathetically and close within TAT.
• Is responsible for the integrity of collection data and customer logs, including visit reports relating to allocated accounts in the collection.
• Maintains accuracy in uploading trails on all cases, within set timelines.
• Strictly adheres to compliance.
Education & Professional Experience
• Should be a graduate, must hold Debt Recovery Agent Certificate
• The candidate should have 1-3 years of collections experience in an NBFC, or retail bank is a pre-requisite, of which at least 1 years MUST be in Commercial vehicles / Construction Equipment collections in India.
• Excellent spoken and written English, Hindi & Regional Languages will be added advantage
• Proficient in PC skills, especially MS Office
Competencies & Skills
• Knowledge of financial services products
• Good knowledge of collection procedures
• Customer focused with strong communications skills.
• Strong negotiation skills
• Strategic thinking and Sound analytical skills
• Willingness to travel, High level of field connects
• Knowledge of working in a process driven organisation
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.
What’s in it for you?
We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.