Expert Product Quality Leader

What you will do

The Quality & Customer Satisfaction team ensures the product quality performance within a determined scope through investigating and prioritizing market product quality issues. As an Expert Product Quality Leader (PQL) you will secure the voice of the customer in the problem-solving processes through knowledge management. This demands high levels of product knowledge, problem solving, and ability to work with global colleagues across the engineering, production, purchasing & field service network. You will also be responsible for achieving product quality goals and metrics for fault frequency and warranty costs.  The Expert PQL has a strong focus on execution of key strategic initiatives within the quality organization they represent.

Responsibilities Include

• Chairperson for a variety of forums related to field quality activities and support
• Leadership of Quality Action Group (QAG), and other business critical quality issues as appointed.
• Support QCS Leadership during development and execution of key strategic plans.
• Search, detect and quantify actively & preventively customer quality issues at an early stage via enhanced analytics.
• Prioritizing quality actions inside Volvo Group to achieve committed quality targets for assigned products. 
• Actively search for rapid containment actions & recommend appropriate quality solving tool for an identified field issue.
• Decide, among all the issues experienced by the customer, what are the emerging issues that must be pre-investigated.
• Initiate, coordinate, and prioritize quality actions inside design Engineering, Purchasing, and Manufacturing.
• Mentor and challenge other Product Quality Leaders to prioritize major issues not addressed.
• Clear communication and reporting on product quality or on customer satisfaction within the company.
• Check effectiveness of implemented Quality solving solutions
• Process representative with expectation that you are the local expert and key user.
• Request external campaign based on technical description and present at the External Campaign Committee.
• Identify potential safety related issue upon field report / claim received and communicate to Safety Investigator.
•  Leadership of actions/tasks within the PQL network to achieve the Application quality goals.

Your future team

Our team, Quality & Customer Satisfaction, is an important function for the Complete Vehicle function within Volvo Group trucks North America. This role will sit in Hagerstown, MD, which is a unique site that combines Technology and Operations on one campus.  We blend engineering and innovation with production and technology to develop and manufacture the heart of vehicles. Our engineering team supports the development, application and testing for Mack Trucks and Volvo Trucks in North America.

Product Quality supports Volvo Group Truck products operating in North America globally through investigating, prioritizing, and leading solving activities of market product quality issues. We are responsible to investigate potential vehicle field quality issues and drive them towards resolution through Product Development, Purchasing and the Manufacturing organizations.  We contribute to the Product Development process with our customer and aftermarket knowledge.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• A strong sense of urgency as key deliverables are time sensitive to support customer needs
• A healthy curiosity with a drive to continuously improve personal effectiveness as well as department performance.
•  Dependability, Reliability and Willingness to be coached.
• Organizational Awareness with the ability to quickly gain credibility and establish network
• Understanding of the importance of a business and customer focus in decision making. 

Requirements

• Bachelor’s degree in engineering, or business-related field with master’s degree preferred.
• 12+ years of automotive industry experience, preferably in a service, maintenance or engineering related role.
• Concern for Order, Quality, and Accuracy with Proven Decision Quality
• Mastery of quality solving processes with experience in predictive analytics and data mining.
• High proficiency with Microsoft Office especially MS Excel.
• Cross-functional team leadership or project management experience 
• Experience in dealership operations or in a position with direct dealer interface a plus 
• Ability for occasional domestic and/or international travel required.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:  

• An organization the prioritizes employee's health and well-being.
• Working in an empowered team solving complex challenges.
• Opportunity to work with new technologies such as automation, electromobility, and connectivity.
• Competency development through the Volvo Engineering Career Path. 
• Workspaces that allow agility and collaboration. 
• Onsite facilities and activities that make everyday life easier including an onsite family medical facility, pharmacy, physical therapy, and fitness center.

Ready for the next move?

If a role where you have the opportunity to blend innovation with production and technology excites you, then this may be role for you. Apply today to join our team on this exciting journey!