Parts Advisor - Hayes
Hayes, GB, UB3 4QQ
Parts Advisor – Hayes
Salary: competitive + overtime + life assurance + healthcare + car scheme + pension + holidays + industry leading discounts & more fantastic benefits
Shifts:
Dayshift - 6.00am – 2.30pm (Monday - Friday)
Backshift – 2.30pm – 10.30pm (Monday – Friday)
1 in 3 Saturdays paid at overtime (7am – 1pm)
As a Parts Advisor, you will play a key role in supporting the efficient operation of the parts department by providing excellent service to both internal and external customers. You will be responsible for supplying parts to the workshop, managing goods received, handling customer sales enquiries, processing orders, and ensuring accurate stock control.
What's in it for you?
- 33 days holiday including bank holidays
- Life assurance
- Company pension
- Overtime available
- Career progression and training
- Healthcare plan with access to dental insurance
- Enhanced paternity/maternity/foster leave
- Referral schemes earn yourself £1000!
- Many discounts for yourself and family/friends on theme days, travel, hotels, gym memberships, plus many more!
What you'll do:
- Supply parts and components promptly to workshop technicians.
- Identify and source correct parts using electronic catalogues and manufacturer systems.
- Assist with urgent workshop requirements to minimise vehicle downtime.
- Receive, inspect, and process incoming deliveries.
- Serve retail and trade customers professionally and efficiently.
- Provide product advice and technical parts information.
- Handle incoming customer calls regarding parts availability, pricing, and orders.
- Maintain accurate stock records and support stock control activities.
- Participate in stock counts and inventory audits.
Who are you?
- Driving Licence required
- Able to identify different parts using catalogues and systems.
- Numerical ability to be able to work with part numbers.
- To be able to effectively communicate at all levels both written and verbally with people inside the organization as well as external customers.
- Selling/influencing others to buy additional parts.
- Documenting/recording information.
- IT literate to competently use DMS and associated software & systems.
- Proactive, enthusiastic and approachable.
- Accuracy and attention to detail.
- Flexible and positive approach to changing circumstances/priorities.
- Commercial awareness.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.