Service Coordinator
Houston, TX, US, 77066
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Prevost, a member of the Volvo Group, is currently looking for an effective, independent, and efficient Service Coordinator to fill a vacant position within the team.
Your Responsibilities:
• Create, maintain, and communicate workshop schedules to maximize workflow and productivity.
• Communicate with customers, managers, and the shop to ensure customer satisfaction and proper workflow.
• Communicate issues to customers
• Propose additional services to customers
• Schedule customer buses and follow up with customer on future service appointments
• Help develop quotes for service and repair with help from Service Manager
• Keep customers informed on completion times, delays, and changes to estimates and spend quality time building relationships with customers
• Prepare, process and ensure accuracy of work orders and warranty
• Other tasks as assigned
Minimum Education Required
• High school degree or equivalent and 1 year in the automotive/heavy duty industry or 2 years on-the-job related experience in the service industry.
• 1 year customer service experience
• Strong computer knowledge: Microsoft Office skills
• Knowledge of the SAP software (preferred)
• Background in service and parts
• Multitasking and good communication
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.
Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Nearest Major Market: Houston