Service Manager
Houston, TX, US, 77066
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
WHAT IS EXPECTED?
Daily operations leading our team and managing the workload for our Service department. We are seeking a friendly, outgoing professional with high level experience on customer engagement and satisfaction these two been critical to the success of this branch, so we need someone who has excellent management and training skills. If you love working in a dynamic, fast-paced environment, we’re excited to discuss this position with you.
Responsibilities:
• Respect and enforce company policies, safety regulations, rules, and values of the company
• Contribute to the attainment of company objectives through the efficient use of resources
• Manage technicians, workflow, and customer success.
• Foster teamwork and positive communications between employees and all business functions
• Promote standardization and uniformity in management processes and practices
• Coordinating training of service technicians and assist with personal development plans
• Actively seek opportunities to increase service sales
• Ensure customer satisfaction on repair and support Prevost Red Carpet Policy standards
• Monitor operational expenses of service department
• Review annual budgets and assess equipment needs
Tasks:
• Supervise Service Department for workload and meeting customer demands
• Lead and participate in routine communication meetings with department
• Assist other branches and area Service Representatives to manage customer problems
• Assertive with technician roles and responsibilities
• Willing to make decisions and follow through
• Participate in WO process to expedite customer invoicing
• Attend and communicate training information
• Excellent organizational skills
Minimum Education Required:
• Minimum High School Education
• Minimum Years of 5 Years industry Experience Required
• Prior Service Manager experience preferred
• CDL preferred, but not required
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924.
Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Nearest Major Market: Houston