Operations Support Team Leader

About Us

Volvo Group offers the opportunity to work in a dynamic, team-focused environment within a company recognized for its strong culture, innovation, and employee benefits. Our success is built on five core values: Customer Success, Trust, Passion, Change, and Performance. These values guide our decisions, shape our culture, and help us create a high-performing workplace where people can grow and succeed.

Service Operations North America (SONA) plays a critical role in supporting Volvo Group customers through reliable service operations and technical solutions across all brands. The Jacksonville Regional Distribution Center is an important part of that mission, serving more than 100 Volvo and Mack dealerships by delivering the right parts, on time, with quality. Our facility operates across two shifts with a represented workforce under the UAW collective bargaining agreement.

We are committed to diversity, continuous improvement, sustainability, and operational excellence through the Volvo Production System (Lean). Leaders joining our team will find significant opportunities for career growth, development, and advancement.

Position Summary

The Operations Support Team Leader oversees daily warehouse operations within their assigned area, ensuring performance targets for safety, quality, delivery, cost, and people development are consistently achieved. This role provides direct floor leadership, supports hourly employees, coordinates workflow, solves operational issues, drives continuous improvement, and reinforces Volvo values through daily actions.
The Team Leader is expected to be a hands-on leader who is visible on the floor, supports frontline operations when needed, develops team capability, and ensures compliance with all company procedures and contractual obligations.

Key Responsibilities

People Leadership & Development
•    Build strong relationships with employees and create a respectful, engaging culture. 
•    Coach, motivate, and develop employees for improved performance. 
•    Identify future Team Leaders and succession candidates. 
•    Utilize recognition programs to reward performance. 
•    Spend scheduled time working directly with employees and Team Leads to coach and develop skills. 

Operational Leadership
•    Lead day-to-day operations in assigned warehouse areas including Inbound, Outbound, or other functional departments. 
•    Plan, prioritize, and assign daily work to ensure staffing and productivity goals are met. 
•    Ensure the Team Lead is positioned and ready at workstations 30 minutes before shift start. 
•    Conduct start-up meetings within 3 minutes of shift start. 
•    Coordinate pre-break and post-break team check-ins at stand-up boards. 
•    Provide end-of-shift operational handoff and reporting. 

Safety & Compliance
•    Promote a safe working environment and lead ergonomic and safety improvements. 
•    Report all accidents, incidents, and near misses promptly. 
•    Support investigations, corrective actions, and follow-up activities. 
•    Ensure compliance with company policies, work rules, and union contract language. 
•    Maintain completion of all mandatory training requirements. 

Quality & Customer Focus
•    Ensure Standard Operating Procedures (SOPs) are current, accurate, and followed. 
•    Complete process confirmations and routine audits. 
•    Maintain training identification records and cross-training matrices. 
•    Ensure employees are trained in a minimum of three job functions where applicable. 

Performance Management
•    Maintain team boards with updated KPIs, communications, and action plans. 
•    Monitor hourly productivity, quality, and service levels. 
•    Review performance every two hours and communicate updates to employees and leadership. 
•    Make workflow adjustments as needed to achieve targets. 
•    Deliver end-of-shift reports to leadership. 

Continuous Improvement
•    Lead structured problem-solving using Lean mythologies, (Volvo Production System) (VPS). 
•    Drive Lean initiatives including 5S, standardized work, kaizen, and root cause analysis. 
•    Complete at least one monthly Continuous Improvement project. 
•    Ensure each employee contributes improvement ideas where applicable. 
•    Support site improvement roadmaps and local process enhancements. 

Floor Presence / Hands-On Support
•    Maintain consistent presence on the warehouse floor. 
•    Step into operational roles when necessary to cover absences, support volume spikes, or special assignments. 
•    Collaborate cross-functionally with peers, supervisors, and managers to ensure business continuity. 

Additional Duties
•    Perform other duties as assigned by the First Line Manager, Site Manager, or Operations Leadership Team. 
•    Act as an ambassador for Volvo Group culture and values in all daily activities. 

Qualifications

Required
•    High School Diploma or GED. 
•    2–5 years of leadership or relevant experience in warehousing, logistics, manufacturing, or distribution operations. 
•    Strong communication skills in English, both written and verbal. 
•    Ability to lead teams in a fast-paced operational environment. 
•    Strong problem-solving, organizational, and interpersonal skills. 

Preferred
•    Associate degree in Business, Supply Chain, Operations, or related field. 
•    Experience working in a unionized environment. 
•    Lean / Continuous Improvement training. 
•    Proficiency in Microsoft Office applications.