Uptime & Parts Commercial Manager
Jakarta, ID, 12430
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Job Summary
• Work together in a cross-functional team with distribution partners & regional functions to drive strategic business targets & dealer change management.
• Responsible to gain alignment, drive and hold Dealer Management to achieve customer satisfaction, penetration, sales & profitability targets for Uptime and Parts Services.
• Support Regional Uptime & Parts function to prioritize needs, work together on agreed activity plans with colleagues and dealer partners to achieve targets.
Main Responsibilities
• Develop a high performing dealer network, drive and develop a value-adding relationship with dealer partners, align & secure dealer buy-in to achieve Volvo CE goals & strategy.
• Actively support and execute partnership meeting to improve the overall performance of the market
• Actively support the development and be accountable for the implementation of penetration, volume, profitability and customers satisfaction targets for Uptime and Parts Services in assigned markets. Drive Uptime & Parts Services penetration growth though sales and marketing initiatives for assigned Dealers.
• Through continuous presence and ensure a high level of market knowledge of competitors, local pricing levels, trade regulations, customer expectations & market standard
• Ensure Dealers are aligned, have the necesssary Parts & Uptime Services Sales Organisation, Capacity, Coverage & Competence
• Achieve agreed targets such as Parts Penetration, Volume and Profitability targets, Dealer Parts Availability targets, R&M Services (CSA & EC) and Connected Services targets
• Ensure and align Dealer & Volvo CE actions to achieve agreed CSS (Customer Satisfaction Survey) & DSS (Dealer Satisfaction Survey) results to improve OtD & DtR processes.
• Key contributor to decision on price level for Parts & Uptime services. Work within approved budgets and approval levels, be accountable for frontline decision on discounts.
Required Professional Qualifcation
• University degree or appropriate academic qualification
• Minimum 10-15 years’ work experience in related role
• Minimum 3-5 years of relevant commercial and/or channel sales management experience
• Strong knowledge and understanding in Customer Support & Aftersales business
• Experience working in CE industry will be an added advantage
• Experience working in SEA markets will be an added advantage
Key Skills
• Strong Dealer & Customer Relationship building skills
• Good Leadership, collaborative, strong influencing skills
• Change management, consensus building skills
• Strong Business, Commercial Acumen
• Customer focus, Process & Results driven
• Strong advocate for Continuous Improvement
• Strong verbal and written Communications skills (clear & concise)
• Ability to work effectively within a matrix structure / environment
• Excellent team player
• Good Verbal and written Fluency in English, Fluency in Bahasa Indonesia
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.