Collections Officer

What you will do

Purpose of the Role

Part of a small Collections / Debtors Control team, you will be required through teamwork to achieve the collection of overdue debt targets. The position will require efficient and professional handling of all overdue accounts and related administration, reporting and/or analysis, be that in Microsoft Office or internal loan management systems, in line with company policies and local legislation. 

You will be contacting customers over the phone and by email and will need to liaise with internal teams and external parties/agents/attorneys. You will have regular team discussions about the age analysis and status of our debtors portfolio. You will assist our customers with any queries, whilst focusing on recovering the outstanding debt. 
You will need to prioritize and manage your workload, as well as perform routine daily/weekly/monthly tasks, while also being involved in projects. You will be involved with month-end reporting and will have the opportunity to develop your knowledge and skills within other areas and processes of the company, such as: terminations, debit order mandates, recovery and remarketing of assets.

Reporting: This role reports to Head of Collections & Risk.

Job Objectives: 

• Debtors control and portfolio monitoring: identification and collection of overdue accounts with accurate reporting.
• Make quality telephone calls, send clear, concise emails and letters of demand to recover overdue debt as often as required or dictated by policy, mandate and/or legislation, whilst maintaining accurate records.
• Communicate, coordinate and liaise extensively with debtors, internal Remarketing Specialist, internal commercial teams, other internal departments, attorneys, dealers, and external agents to resolve disputes or queries, collect assets and queries to clear/collect the outstanding debt.
• Daily tasks which include inter alia: liaison with attorneys, issuing of statements, performing direct debit runs, obtaining debit order mandates, CIPC checks, allocation on system of unknown deposits and/or EFT payments received in bank, reporting, rejected debit order follow up and refund coordination.
• Contribute to income generation by collecting late payment/past due interest charges.
• Enforce company credit policies, ensure compliance with local legislation and commend accounts for legal action when necessary.
• Obtaining insurance confirmations for customers in default, arranging company insurance if required and regular monitoring of insurance confirmations being in place.
• Be part of projects and system testing as required by business from time to time.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• University degree or equivalent would be advantageous.
• Education in both Finance (Accounting) and Law would be a benefit.
• Typically, 3 to 5 years of debt collection / debtors control experience, preferably in the financial services and/or captive asset based finance industry in a commercial vehicle (trucks / construction equipment) environment.

Key Competencies

Job Knowledge & Skills Requirements:

• High level of English (oral & written).
• High communication, persuasion, and reconciliation skills.
• Good team worker, initiative, results & compliance oriented and a self-starter, independent worker.
• Solid computer skills (Microsoft Office, etc.).
• Clear AML, FAIS, FICA, FSP and financial screening.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. 

Application Closing Date: 21 August 2025.