Sales Desk Representative

What you will do

At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. 

The Purpose of the role

The Main Purpose of the job is to provide high-quality sales administration and operational support to Key Account Managers and Territory Managers by coordinating deal processing, customer and dealer queries, documentation, compliance requirements, and internal stakeholder engagement to enable efficient sales execution and excellent customer experience.

Reporting: This role will report to the Sales Manager / Head of Sales.

Job Objectives:

• Process and monitor sales deals, credit applications, and supporting documentation in line with internal processes and turnaround times.
• Ensure all customer information, compliance documents, and deal records are complete, accurate, and properly filed.
• Provide day-to-day administrative and operational support to Key Account Managers and Territory Managers.
• Liaise with internal departments, including Credit, Risk, Operations, and Customer Service, to facilitate approvals, contracting, activation, and payout.
• Respond to customer, dealer, and internal stakeholder queries in a professional and timely manner.
• Track deal status, identify bottlenecks, and escalate risks or delays where required.
• Prepare routine reports, maintain data integrity, and support sales pipeline visibility.
• Maintain adherence to company policies, regulatory requirements, and service standards.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Qualification & Job Experience:

• A Diploma or Degree in Business, Finance, Administration, or a related field is advantageous.
• 2-5 years' experience in sales support, customer service, administration, or a related commercial environment.
• Experience in financial services, asset finance, vehicle finance, or credit administration will be advantageous.
• Experience working with high-volume transactions, documentation control, and multiple stakeholders is preferred.

Job Knowledge & Skills:

• Strong administrative discipline and high attention to detail.
• Sound understanding of sales support processes, documentation control, and service delivery.
• Good communication and interpersonal skills.
• Ability to build effective working relationships across functions.
• Ability to prioritize work, manage deadlines, and operate in a fast-paced environment.
• Numerical accuracy and the ability to handle data and reports.
• Problem-solving ability and sound judgement.
• Proficiency in Microsoft Office and relevant internal systems.
• Customer-focused approach with a strong service orientation.

Key Competencies

• Accuracy and completeness of deal documentation.
• Turnaround time on deal processing and query resolution.
• Compliance with internal controls, policies, and regulatory requirements.
• Quality of support provided to Key Account Managers and Territory Managers.
• Stakeholder satisfaction, including internal teams, dealers, and customers.
• Reporting accuracy and maintenance of data integrity.

Key Working Relationships:

• Key Account Managers
• Territory Managers
• Credit and Risk teams
• Operations and Contract Administration
• Dealers, customers, and other relevant stakeholders

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. 

Application Closing Date: 02 June 2026.