Student: Volvo Action Service
Johannesburg, ZA, 1462
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large.
The main purpose of the role is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer and market.
Reporting: This position reports to Customer Support Manager.
Job Objectives:
- To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
- To assure a proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
- To secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines, answer questions of customers and dealers regarding these topics.
- To escalate cases according to the escalation process.
- To use the acquired technical understanding to communicate with all parties in a correct and clear way.
- To participate actively in continuous improvement activities.
- To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
- To take an active participation within the departmental team meetings (daily, monthly and Info sessions).
- To be responsible for understanding the operational, strategies, objectives and KPI’s for the VAS breakdown operation.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience:
- Matric / Grade 12.
- Tertiary qualification or Studying towards one.
- Customer and Personal Service.
- Clerical.
- Call centre experience will be advantageous.
Key Competencies
- The ability to work on your own Initiative.
- Excellent verbal and written communication skills.
- A willingness to acknowledge and work with Volvo’s corporate values as defined in the ‘Volvo Way’.
- A proven ability to solve problems.
- Team player with an ability to communicate with people at all levels across the business.
Job Related Skills:
- Computer literate, MS Office (Word, Excel, PowerPoint).
- Good command of English language.
- Strong organizational and time management skills.
- Team player.
- Service orientation.
- Critical Thinking.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
Application Closing Date: 28 July 2026.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Insurance Services is an insurance agency designed for the heavy transport industry. With many years of experience and in-depth knowledge of the sector, we offer tailored solutions to ensure the safety of your business at every stage.
We specialize in comprehensive protection for transportation companies, including heavy goods, vehicle and cargo insurance, as well as civil liability insurance.
Our products are more than just standard.