Data Processing Clerk (Hybrid) 1st Shift

Our Offer to You

Volvo Group offers the opportunity to work in a dynamic and team-focused environment in a company that is well known for its state-of-the-art company culture and benefits. Our culture is about how we interact with each other, our customers, and with society as a whole. It helps us to achieve our business objectives, is firmly rooted in our history, and is critical to our company’s long-term success. It is the foundation on which everything else is built.

Volvo Group is defined by a set of five carefully chosen values, which include Customer Success, Trust, Passion, Change, and Performance. These values are a major force in guiding our day-to-day behavior and drive our decision making at all levels of the organization. Our values are easy to understand, and yet fundamentally important. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization.

Would you like to be a part of our team and join us on our journey?

Service Operations North America (SONA) is the organization within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on, every day, across the globe, for all brands of the Group. We sit at the heart of the Volvo Group’s service ambition, enabling uptime, trust, profitability, and sustainable growth for customers across the globe.

 The world around us is changing fast, and the service business is becoming one of the most strategic growth areas for the Volvo Group. SONA turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data‑driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI‑enabled processes and systems that strengthen the end‑to‑end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group’s sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

What you will be doing

The Data Processing Clerk (Hybrid) is primarily responsible for Dealer Claims processing and investigations. You will also work with your team to coordinate task completion, audit the refill discrepancy log and make corrections as needed, process dealer claims on the warehouse floor by conducting cycle counts in assigned locations, backfill for Volvo Construction Equipment Clerical as needed, and support packing and counting activities as business needs allow.

You will report to Ops First Line Manager and will be based out of Joliet, IL. This is a first shift position, working from 7:00 am to 3:00 pm. 

Responsibilities will include:

• Process dealer claims and investigate each one to identify the root cause and support future training efforts.
• Print and prepare dealer orders and returns for processing.
• Distribute needed paperwork and documents in assigned work areas.
• Communicate with the Service Center and our Central Distribution Center (CDC) regarding carrier changes and other questions related to forward and reverse material flows.
• Monitor outbound Warehouse Management System (WMS) data to support work processing.
• Maintain outbound WMS data to ensure all orders are processed on time and address any orders that are outside target.
• Assist with coordinating deliveries and Bill of Lading (BOLs).
• Report customer feedback to management, including any sign of customer dissatisfaction.
• Maintain the quality database and collaborate with the supervisor for quality-related projects and improvements.
• Maintain quality, inventory, and return WMS data  
• Support leadership with the development and implementation of audit strategies and assessment schedules.
• Conduct material audits and report findings.
• Support data entry of daily or weekly reports, including auditing the refill discrepancy log and making adjustments as needed.
• Conduct bin checks, including cycle counts  
• Backfill for the Volvo Construction Equipment Clerical employee as needed.
• Address phone calls, drivers, and visitors to the facility, or direct them to the proper party.
• Provide information to leadership staff or display boards.
• Participate in safety, quality and environmental programs.
• Participate in Lean programs (VPS and 5S).
• Comply with company rules and policies and follows instructions from management personnel.
• In addition to the primary role, you may be asked to perform Warehouse Operator duties during periods of high absenteeism or critical customer need. These duties may include, but are not limited to inbound, pick, pack, and ship activities.

Minimum Education and Experience

• High School Diploma or G.E.D is required.
• 2+ years of secretarial or administrative office experience preferred
• 1 to 3 years of experience with warehouse inbound and outbound procedures preferred.
• Knowledge of general office procedures, inventory control concepts and transportation terminology
• Strong communication skills and ability to work with minimal supervision.
• Sense of urgency and problem-solving mindset
• Team-oriented approach
• PC proficiency in Microsoft Office programs, including Word, Excel, and Power Point
• Customer-focused approach
• Ability to follow instructions and established procedures.
• Ability to work overtime on an as needed basis.

• Excellent written and oral communication skills in English is required, as English is the primary language

Physical Demands to be met with or without accommodation

• Lift up to 25 lbs. frequently, 50 lbs. occasionally, and 75 lbs. rarely
• Frequently required to reach with arms and hands
• Required to stand, walk and use hands to handle tools/controls
• Required to sit, balance and crouch
• Vision (must be corrected 20/40) and hearing abilities (auxiliary aids and services allowed) required
• Required to work at heights up to 25 feet, on raised platform equipment