Team Leader - 1st Shift

Our Offer to You

Volvo Group offers the opportunity to work in a dynamic and team-focused environment in a company that is well known for its state-of-the-art company culture and benefits. Our culture is about how we interact with each other, our customers, and with society as a whole. It helps us to achieve our business objectives, is firmly rooted in our history, and is critical to our company’s long-term success. It is the foundation on which everything else is built.

Volvo Group is defined by a set of five carefully chosen values, which include Customer Success, Trust, Passion, Change, and Performance. These values are a major force in guiding our day-to-day behavior and drive our decision making at all levels of the organization. Our values are easy to understand, and yet fundamentally important. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization.

Would you like to be a part of our team and join us on our journey?

Service Operations & Technology (SO&T) is the organization within the Volvo Group that secures and develops the service operations and technical solutions our customers depend on, every day, across the globe, for all brands of the Group. We sit at the heart of the Volvo Group’s service ambition, enabling uptime, trust, profitability, and sustainable growth for customers across the globe.

 The world around us is changing fast, and the service business is becoming one of the most strategic growth areas for the Volvo Group. SO&T turns this momentum into action by translating strategy into concrete solutions and stable operations. Guided by a clear Customer First mindset, we work side by side with commercial and operational teams to secure uptime, create transparency, and deliver scalable, data‑driven services that unlock new business models and support a competitive, segmented offer.

Resilience and sustainability are built into everything we do. We design and run robust, AI‑enabled processes and systems that strengthen the end‑to‑end value chain, increase flexibility, and ensure we are always ready when our customers need us. At the same time, we actively contribute to the Volvo Group’s sustainability transformation by enabling circular and electromobility services, reducing emissions and waste in our operations, and helping shape a service ecosystem that is better for our people, our planet, and our company.

What you will be doing

The Team Leader oversees day‑to‑day operations in their area of the warehouse, ensuring that safety, quality, delivery, cost, and people objectives are consistently met. They coordinate and support their team, solve problems on the floor, drive continuous improvement, and uphold Volvo company values to create an efficient, safe, and engaging work environment.

You will report to the First Line Manager (FLM), and will be based in Joliet, Illinois.

Responsibilities will include:

• Lead the Inbound area within the Regional Distribution Center.
• Own team performance across safety, quality, delivery, cost, environment, and people development in your area.
• Plan and assign daily work, ensuring the team has competencies to perform daily work in responsible area.
• Partner with supervisors to motivate and coach team members, supporting performance and engagement.
• Respond to issues or deviations, secure continuity, and drive root cause analysis to prevent recurrence.
• Champion a culture of continuous improvement by leading problem-solving activities and promoting a lean mindset (5S, standardized work, structured problem solving).
• Drive safety and ergonomic improvements in your area, ensuring a safe and healthy work environment.
• Document any non-conformance to procedures or work rules and communicate them to the supervisor (FLM).
• Lead daily team meetings to share site and business updates and align on site specific performance and areas for improvement.
• Own and maintain the team’s Standard Operating Procedures (SOPs), including creation, updates, and compliance monitoring.
• Support timekeeping and attendance tracking for team members.
• Empower teams to contribute ideas and improvements, approving and implementing quick kaizen initiatives where appropriate.
• Support Supervisor to develop improvement plans for assigned areas that contribute to the overall DC improvement roadmap.
• Be present on the shop floor daily, stepping in to perform frontline tasks when needed (e.g., covering absences or special assignments as directed by the supervisor.
• Perform other duties as assigned by the FLM or Site Manager.
• Act as an ambassador for Volvo Group values and culture in all daily activities.

Minimum Education and Experience

• The ideal candidate for this position has minimum 2 to 5 years’ relevant experience in a similar function in distribution/manufacturing or logistics, required. An associate’s degree is preferred.
• Knowledge in Lean Principles through formal training preferred
• Proficient in MS Office preferred
• Excellent written and oral communication skills in English is required, as English is the primary language