Truck Workshop Customer Service Representative in Klaipėda
Klaipėda, LT, 95102
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Here at Volvo Trucks, we are looking for Truck Workshop Customer Service Representative to join our Klaipėda workshop.
As Truck Workshop Customer Service Representative, you will be joining our Service & Workshop team at our Truck Centre. Here we believe are at the forefront of Electromobility so you will also be working on providing service to clients of trucks with a range of systems which include alternative fuels such as LNG, hybrid and Full electric vehicles. You will work in a dynamic environment with professional and friendly colleagues. Teamwork and collaboration are the foundations of our business.
As a Customer Service Representative, you’ll be directly responsible for ensuring that customer service related to vehicle repairs is carried out to the highest possible standard at this efficient and modern retail Truck Workshop.
Main activities and core responsibilities:
- Greet all customers on arrival at the Truck Workshop in a professional and friendly manner.
- Clarify for the customer and the workshop the basis for the repair – Retail/ Warranty/ Contract.
- Provide customer service for clients, consult and inform about vehicle maintenance, repairs and services provided.
- Plan work in to the workshop schedule and organize truck repair works.
- Provide cost estimates.
- Create job card/repair order for the work to be carried out.
- Agree timescales for unscheduled work with customers and follow through to completion.
- Be able to convert a workshop repair order into a sales invoice.
- Communicate with customers after delivering services.
- Initiate process improvements and larger safety in the workplace
Who are you?
Skills/Qualifications
We’d expect you to have:
Willingness and ability to serve customers by providing them a great service experience
Work experience in customer service or sales
A basic working knowledge of vehicle technology
A desire to learn and improve
To be an active member of our team while being competent enough to develop new working processes or to enhance current ones
Technical education
A general level of computer literacy
Excellent communication, planning and organizational skills
Excellent Lithuanian and good English language skills
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
Joining a global and diverse team of highly skilled professionals who make customers win
Opportunity to grow both personally and professionally
Space to initiate and implement changes for customer success and prosperity of society
Environment where we work with passion, trust each other, and embrace change to stay ahead
Package of company benefits such as trainings, additional health insurance and more
Ready for the next move?
Are you excited to bring your skills and ideas to the table?
We can’t wait to hear from you. Apply today by sending your CV and motivation letter in English or Lithuanian.
Here are our contact details: Virginijus Beloglavko +370 682 67244
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.