Alternance Bac +4/5 - IT Quality - H/F

What you will do

We are looking for you to embark on an experience of change towards excellence! We have an apprenticeship opportunity in the field of Digital Quality & OPS to work within an international team, learn about and interact with different cultures in various countries. Focus on communicating our processes to different users, with topics such as agility, automation, and innovation, which are the various domains within the Volvo Group D&IT. Technical knowledge is important, but the willingness to bring about significant changes and to learn will be essential. 

Your future team

Within Volvo Group Digital & IT, Digital Quality & OPS department is responsible for: 

• Leading Lean transformations around IT topics for the entire Volvo Group 

• Developing and deploying support tools for IT application maintenance 

• Coordinating all IT audit activities 

• Developing and deploying IT risk management tools 

• Managing the portfolio of solutions used for IT processes (IT for IT solutions) 

• Developing and deploying support tools for IT teams at industrial sites (factories and logistics centers). 

How you Can Make a Difference

We are looking for someone who can contribute to driving change within our Digital Quality & OPS department.  Your interaction will primarily be with the VPS & IT Quality team. Additionally, you will participate in the development of processes/tools (SharePoint, Azure DevOps, PowerBI, ServiceNow, PowerApps…) that help optimize our activities through digital solutions. Finally, we also rely on your creativity and knowledge to help solve quality issues and monitor our indicators. 

Creativity, autonomy, goodwill, teamwork, and the willingness to learn are fundamental characteristics. 

Who are you?

To succeed in this position, it is important to have good interpersonal communication, proactivity, an analytical profile, agile mindset, and logical reasoning.  

And since we are part of an international group, it is expected that you can communicate with different teams in various countries such as India, Sweden, Brazil, Poland, the United States, China, Belgium and France and for that, we need you. You have a B2 level in English and you should be studying fields such as information technology, engineering, or similar. 

We are seeking a motivated and enthusiastic VPS & IT Quality apprentice to join our VPS & IT Quality team. This apprenticeship offers a unique opportunity to gain hands-on experience in various IT functions, including communication, IT support, and project management (using Agile practices). The ideal candidate will be eager to learn and possess excellent problem-solving skills. 

Key responsibility

• Collection and analysis of critical data: check available dashboards, provide some analysis.
• Creation and maintenance of process documentation: ensure that documentation is available: creating and maintaining comprehensive documentation, including user manuals, SOP. Register all requests in our backlog coming from Local IT teams and follow them during the whole lifecycle.  
• Structuring of workflows and operational organization: provide assistance and support to Local IT teams who have questions or need help with specific issues.  
• Active interface with our IT Community: support with training (preparation, scheduling, support material, knowledge transfer), facilitate collaboration between VPS & IT Quality and IT Community to ensure alignment and effective communication, engage and facilitate Yammer communities by posting content (share updates, articles, insights).
• Creating and executing marketing and communication plan.
• Create and contribute to the team digital identify creation.