Flexis - CRM and Sales Process Lead H/F (CDI)
Lyon, FR, 69802
Flexis is the new company in the green logistics sector, with the mission to create more sustainable societies and change the way we move goods through cities.
Are you driven by tool implementation, optimization, and analysis?
Is customer experience at the heart of your concerns ?
Fast paced and innovative environments inspire you?
This job might be right one for you !
You will be responsible for managing and optimizing our Customer Relationship Management (CRM) system and sales processes to drive efficiency, improve customer satisfaction, and increase sales performance. You will act as a liaison between the sales, marketing, and customer service teams to ensure alignment and collaboration.
Key responsibilities include but are not limited to:
- CRM Management:
- Lead the implementation, maintenance, and optimization of the CRM system.
- Ensure data integrity, accuracy, and completeness within the CRM database.
- Develop and implement CRM policies, procedures, and standards from the ground up.
- Train and support sales and customer service teams on CRM usage and best practices.
- Sales Process Optimization:
- Analyze current sales processes and identify areas for improvement.
- Design and implement streamlined sales processes to enhance efficiency and effectiveness.
- Collaborate with the sales team to develop and enforce sales process guidelines and workflows.
- Monitor and evaluate the effectiveness of sales processes and make adjustments as needed.
- Communicate CRM and sales process updates, changes, and best practices to all relevant stakeholders.
- Foster a culture of continuous improvement and innovation within the sales team.
- Data Analysis and Reporting:
- Generate and analyze sales reports to provide insights and recommendations to the sales leadership team.
- Track key performance indicators (KPIs) to measure the success of sales initiatives.
- Utilize CRM data to identify sales trends, customer behavior, and market opportunities.
- Customer Experience:
- Develop and implement strategies, in collaboration with the customer service team, to enhance customer engagement and loyalty.
- Address and resolve customer complaints and issues in a timely manner.
What you bring :
- Creative and customer obsessed !
- Proven track record in CRM management and sales operations
- Excellent analytical and problem-solving skills.
- Strong project management and organizational abilities.
- Ability to work collaboratively and with agility in a fast-paced and dynamic startup environment.
- Innovative mindset with a passion for building and improving processes.
- Fluent English, other language as nice to have
You’d like the entrepreneurial challenge of setting up a new customer experience from a blank canvas?
We want to hear from you!
We want to become the primary provider of electrified urban logistics services through connected solutions and vehicles for our B2B partners and customers.
To make this project come true, the Joint Venture Flexis has received initial funding and support from 3 major players of the commercial vehicle sector.
We are a team of diverse peers looking to create a future company which will grow to 100+ collaborators over the next six months. We aim to make this project raising significant investments and reach rapidly a significant size with sales in excess of 2Bn. We are thinking big and fast. We will operate at the junction between electric vehicles and the digital world.
Being part of the team will offer you a strong opportunity to work on a Joint Venture creation and bring your passion, experience, startup mindset to move forward with a more sustainable environment.