Service Manager

What you will do

At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. 

The main purpose of the job is to manage the workshop to its full potential and assist the Branch manager in his/her functions.

Reporting: This position reports to Director Retail Operations.

Job Objectives: 

Manage Key Performance Areas of staff.

• Disciplinary procedures.
• Conduct interviews.
• Manage staff development -Training matrix of staff.
• Prioritizing workload.
• Plan shifts, standby.
• Compile reports.
• Inform Product Support Department of product failures.
• Ensure that technical information is updated.
• Ensuring that warranty claims are administered as per the warranty binder.
• Ensure that maintenance contract claims are administered.as per the policies and procedures.
• Ensure that Health & Safety is managed as per the OHSA 85 of 1993 and Volvo policy directives.
• Manage the Lean for Retail program.
• Manage mechanics KPI’s Productivity, Efficiency & Utilization.
• Manage and Control mechanics’ overtime

Providing customers with excellent service.

• Ensuring that work is carried out to Volvo Standard and as arranged / agreed with customers.
• Constant customer feedback.
• Handle customer queries.

To focus on the business profitability.

• Promote labour and sublet sales.
• Ensure optimal management of customer accounts.
• Proper cost control.

Implement and maintain the Branch key performance indicators and business plan.

• Promote labour and sublet sales.
• Ensure that all cash is collected.
• Proper cost control.
• Ensure the workshop is profitable.
• Maintain targets as per KPIs and Business plan.
• Manage the WIP to ensure same day invoicing.

Assist the Branch Manager in managing the branch to ensure profitability.

• Ensure operating cost is reduced to acceptable standards and targets.
• Ensure that the labour is productive and efficient.
• Customer satisfaction is maintained and exceeded.
• Create an environment that fosters excellence.

Compliance to ISO 9001 and Safety.

• Ensure all processes in area of responsibility are following ISO standard.
• Ensure the safety process are followed.
• Ensure the Safety Act and Regulation is adhered to.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Qualification & Job Experience:

• Matric/N3.
• Qualified Mechanic and Transport Management (Diploma).
• 5 years’ experience as Workshop Manager.
• Computer literate (Automate and V-cads).

Key Competencies

• Confident.
• Self-motivated and able to work without direct supervision.
• Work under pressure.
• Administration skills.
• Excellent Customer skills.
• Compile technical reports.
• Management of staff-Planning, leading, organizing and controlling.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. 

Last Application Date: 22 July 2026