Services Trainer

Be part of a competent and dynamic team within a recognized company offering multiple career opportunities.

Prevost, a member of the Volvo Group, is currently looking for effective and independent Service Trainers to fill a vacant positions within his current team. The location of the position is flexible in Canada or USA. WHAT IS EXPECTED: The Service Trainer has a key role in the Volvo Group | Prevost Division in order to perform all functions relating to the production & delivery of training for our internal personnels & external customers. He assists & provide training solutions to cover the evolution of our product line for both our internal & external customers. This position is key to retain & develop employee’s knowledge maintaining company standard of customer satisfaction.

CORE RESPONSABILITIES:

• Analyze and track training needs for our North American locations.
• Provide training on a wide variety of coach systems to include powertrain, electrical, A/C, etc.
• Plan and execute recorded, online, and in-person training sessions for both internal and external
• customers.
• Document and update training records and provide training reports.
• Review after training surveys and adjust content/schedule according to comments received.
• Responsible for gathering technical information, build training materials and conduct training in a
• class room environment, using audio/visual technology available.
• Prepare individualized training materials to be used for our products.
• Participates in a multitude of different industry events, training classes and seminars.
• Provide customer service while upholding the level of performance and quality of our products to
• ensure repeat business and continued loyalty of our customers.
• Assisting in the diagnostic and repairs of the Prevost and Volvo products.
• Provide training, assistance, and mentoring of fellow coworkers.
• Be available to answer questions from technicians including support for the on-call.
• Other assigned tasks.
• Bilingual language skills in French and English is required.

YOUR ADVANTAGES:

• Outstanding opportunity to be a part of a great organization.
• Competitive salary and benefits
• Company recognized worldwide for the quality of its products
• Innovative and forward-looking team
• Permanent position

WHAT YOU NEED? Required Competencies:

• Advanced troubleshooting and diagnostic abilities
• Be the product expert person for the Prevost and Volvo products.
• Ability to look up parts efficiently and independently.
• Proficient in electronic media and laptop use (Technical prints, Parts Assist, bulletins and recalls,
• SAP, Diagnostic tools)
• Autonomous and well organized
• Excellent verbal and written communication (French and English)

Minimum Education Required:

• Technical School diploma in mechanics, Electrical, Electronic or equivalent
• 5 years minimum of relevant experience required
• Knowledge of the Prevost and Volvo products

Other Requirements:

• Valid CDL license (Class B with a Passenger Endorsement) a strong plus
• Frequent travel Required - including international destinations (USA and Canada)
• Proficient in MS Office Products
• This position is remote and can be fulfilled in the US or Canada.

BENEFITS:

•  Competitive medical, dental and vision insurance.
•  Countless career opportunities / internal mobility across our global organization.
•  State-of-the-art training and personal development.
•  PTO and tax deferred retirement plans, varied by business.
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter. 

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $90,000 - $120,000, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.