Bilingual Account Resolution Specialist (Commercial Collections)

What You Will Do

In this role, you will support customers and dealers throughout all phases of the customer service and account resolution process for the trucks, construction equipment, and coaches manufactured by the Volvo group and financed by VFS. You will handle customer inquiries, manage overdue accounts, and help resolve issues with urgency and professionalism. This position requires strong organization, energy, and the ability to multitask in a fast‑paced environment. You will also work closely with teams across the business—including sales, credit, repossession, remarketing, end‑of‑term, special assets, accounting, legal, and capital markets—to ensure accurate account management and timely customer support. 

You will work in a collaborative, on-site, office-based environment at our location in Mississauga, Ontario, partnering daily with colleagues and dealer partners to resolve customer situations. We celebrate wins and learn from challenges, transforming together to stay flexible, fast, and customer focused. During training you will be expected to work from our Aurora, ON location.

Key Responsibilities:

• Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
• Consistently adhere to standards to provide accurate and timely identification of commercial customer and dealer issues along with appropriate resolution, including but not limited to payout quotes, audit balance confirmations, plating letters and account reconciliations/amortization schedules.
• Be the point of contact for lease assumption/loan takeover, information gathering and document processing. 
• Administer insurance process, including certificates’ status and compliance follow-up. 
• Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
• Determine the cause of default or delinquency and negotiate arrangements through payments, modifications, or repossession when warranted.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

What You Bring

• Must be bilingual, verbal and written in French. 
• BA/BS in Business or related field, or equivalent work experience in the financial services industry.
• 3-5 years progressive asset account management and/or collections experience in commercial banking, consumer lending or equipment leasing
• Excellent organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment. 
• Strong written and verbal communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel, etc.)

What’s in it for you?

In addition to being part of a high-performing team in a fast-paced, rewarding environment, our benefits package also includes the following:

• Competitive compensation package including eligibility for a discretionary company bonus
• Generous RRSP employer matching contributions
• Group health, dental, LTD insurance, and EAP program
• Career development with global prospects
• A dedicated Health & Wellbeing program
• Volvo Group University for professional and personal development
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents

Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

What You Can Expect From Volvo

Join us and enjoy a rewarding experience - our team benefits from competitive salaries, eligibility for company bonus, comprehensive health and dental coverage, a Group RRSP to help you plan for the future, and access to our Employee Assistance Program for extra support when you need it.

We encourage your growth through courses at Volvo Group University or with tuition reimbursement and ensure you have plenty of time to recharge with our generous vacation policy. You’ll also find a welcoming, inclusive environment where everyone is invited to participate in meaningful community initiatives and truly feel at home.