Bilingual Inside Sales Specialist

Location: Mississauga, ON, CA, L5N 0B3

Position Type: Professional

Position: Replacement, Permanent – full-time

Salary Range: $70,000 - $85,000 CAD (annual)*

Transport is at the core of modern society.  Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future?  If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Do you believe that people are the key to the success of an organization? Are you someone who wants to make an impact on the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the team here at Volvo Financial Services, a part of the Volvo Group.

What will you do?

The Inside Sales Specialist (“ISS”) represents Volvo and Mack Financial Services in Canada and works closely with the existing District Finance Managers (DFM) in the field and with our current and prospective customers directly to develop new business opportunities. This position acts as a liaison to DFM’s with their day-to-day quoting and to help ensure they meet their customers and dealers’ expectations with a focus on Owner Operator and Fleet Small business. The Inside Sales Specialist will also be responsible for achieving specific measurable sales & operational results, while continuing to display the highest level of professionalism both internally and externally with our dealers and customers. This position reports to the Director of Sales.

You will work in a collaborative, on-site, office-based environment at our location in Mississauga, Ontario, partnering daily with colleagues and dealer partners to resolve customer situations. We celebrate wins and learn from challenges, transforming together to stay flexible, fast, and customer focused. During training you will be expected to work from our Aurora, ON location.

Key Responsibilities:

• Provide F&I support to dealers who do not have an F&I department.
• Direct contact and interaction with applicable OEM company field Staff (Volvo Construction/Truck and Mack Truck) and support representatives to ensure that Volvo Financial Services is supporting the effort and strategy of the OEM.
• Work constructively with the Credit Analysts & DFM to structure and submit financial transactions (Small Fleet and Owner Operator) and dialogue with both dealers and customers directly.
• Monitor sales pipeline daily to ensure that DFM’s have updated regularly and identify opportunities to assist the DFM in closing a deal.
• Track volume, and penetration for all dealers and look for innovative ways to help drive results to meet and exceed targets.
• In the temporary absence (vacation, illness, etc.) of a DFM, the Inside Sales Specialist will manage the territory for customer and dealer service requests. Occasional territory and dealer visits may be required.
• Assist DFM in preparation of doc request form, pricing, and quoting as required.
• Utilize PowerBI reporting to help give dealer/client insights to F&I managers and DFM’s.
• Support the Sales team and partner with Marketing in the continuing promotion of new and/or enhanced financial products.
• Research declined deals to find different ways to structure the deal for credit approval.
• Monitor deals that have been approved and not funded by proactively contacting the dealerships for closure.
• Initiate the process to ensure the new rates are appropriately updated and drive the process through to Marketing for timely internet publication and distribution to VFS.
• Liaison between VCE and DFMs for residuals pricing above standard hours per month.
• Participate in cross department meetings with Credit and Operations to drive process efficiencies to improve deal origination turnarounds for each area.
• Supports creation of all necessary transaction documentation to deliver to the dealer or end user customer.
• Works with other departments to ensure continued support of the sales objectives and dealer responsiveness goals.
• Provide testing support for new system launches and subsequent updates.
• Administration of VCE subsidies and subsidy database (approval of residual values per grid).
• Assist with quarterly VCE/Truck programs for distribution.
• Monitor Q2 status page for submitted deals aging over 24hrs and work with Credit and Sales to ensure timely adjudication and offer support for information required.
• Provide sales analysis by reviewing various reports (Order Boards, RSAs, RDNs) to identify opportunities and ensure that it is being captured in the sales pipeline.
• Ensure the follow up process is working with the DFMs, Operations and Credit to fund transactions on pending funding list as well as post-funding items on the follow-up report by being the primary contact for Sales.
• Provides support to Sales Director and RSMs as needed on other assigned key projects.
• Occasional travel may be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Who are you?

The following core competencies and behaviors are paramount when evaluating the processes that the ISS candidate must use to achieve success in quantifiable results:

• Self-Management: The ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
• Customer Focus: The ability to consistently prioritize customer satisfaction by maintaining a strong people orientation, responding constructively to frequent interruptions and changing needs, and ensuring every interaction with dealers and end customers remains friendly, professional, and service-oriented while meeting or exceeding their expectations.
• Communication: Ability to convey financial and business information clearly, professionally, and persuasively in both writing and conversation to build trusted relationships and drive results.
• Results Orientation: The ability to identify actions necessary to complete tasks and obtain results.
• Self-starting: The ability to initiate and sustain momentum without external stimulations.
• Problem Solving: The ability to identify the key components of a problem and using them to formulate one or more practical solutions,
• Customer Engagement: The capability to build and maintain productive relationships with internal staff, dealers, OEM partners, and retail customers through responsive communication, problem-solving, and value-driven financial solutions.
• Personal Accountability: A measure of the capacity to be answerable for personal actions.
• Flexibility: The ability to readily modify, respond to and integrate change with minimal personal resistance.
• Influencing Others: The ability to personally affect others’ actions, decisions, opinions or thinking.
• Resiliency: The ability to quickly recover from adversity.
• Planning and Organization: The ability to establish a process for activities that lead to the implementation of systems, procedures or outcomes.
• Teamwork: The ability to cooperate with others to meet objectives.
• Goal Achievement: The overall ability to set, pursue, and attain achievable goals, regardless of obstacles or circumstances.
• Diplomacy and Tact: The ability to treat others fairly, regardless of personal biases or beliefs.
• Continuous Learning: The ability to take personal responsibility and action toward learning and implementing new ideas, methods and technologies.
• Conflict Management: The ability to resolve different points of view constructively.

What you bring?

Do you dream big? We do too, and we are excited to grow together. In this role

• Post-Secondary Degree in Finance or Marketing is preferred
• Bilingual in English and French is required.
• Proven financial services expertise in the equipment finance industry indicated by 5 years progressive industry experience. 
• Solid understanding of financial analysis to include the ability to analyze dealer financial statements and operations.
• Solid understanding of sales/marketing, strategic forecasting/planning and implementation.
• Problem solving and customer service skills in a financial products environment.
• Experience in structuring and negotiating finance transactions.
• Technical skills in financing capital equipment and related business law requirements.
• Understands the principles of leasing; tax aspects, cash management, off-balance sheet, and lease versus buy decision making.
• Strong verbal and written communication skills.
• Ability to generate customer responses that are effective and consistently reliable.
• Computer literate in MS Office.
• SuperTRUMP or similar finance/lease pricing tool is desired.

You will be successful in this role if you are good at problem-solving, a critical thinker, thrive in a team environment, and like to look at the big picture.

What’s in it for you?

In addition to being part of a high-performing team in a fast-paced, rewarding environment, our benefits package also includes the following:

• Competitive compensation package including eligibility for an Incentive Compensation Plan
• Generous RRSP employer matching contributions
• Group health, dental, LTD insurance, and EAP program
• Career development with global prospects
• A dedicated Health & Wellbeing program
• Volvo Group University for professional and personal development
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents

Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success. 

We value your data privacy and therefore do not accept applications via mail. 

Your future team:

In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.

Who we are and what we believe in:

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying for this role offers you the opportunity to join the Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services Canada, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

* At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

VFS Canada Inc. is an equal opportunity employer. We are committed to fostering an inclusive, accessible, and diverse workplace where all individuals feel valued and respected. We do not discriminate based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, sex, sexual orientation, age, marital status, family status, disability or any other legally protected factors.

We are happy to provide reasonable accommodation throughout the selection process. If you require an accommodation, please let us know when you apply.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.