Uptime and Parts Manager West

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Regional Aftermarket Manager - West

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What we need you to do?

In this role, you will work as a Uptime & Parts Manager -West and own the entire Aftermarket Business in West. You will be responsible for key Aftermarket deliverables – Revenue growth , Customer satisfaction and retention, and Dealer development based out of Mumbai in Market Area West.

We expect you to be:
 

• Defining a Road map in line with Region-India Strategy and managing the Aftermarket Business for Market area West.
• Responsible for Revenues, Customer satisfaction ( CSS ) and DSC scores for the Market Area
• Responsible for resolution of techno commercial issues to ensure prompt response to client’s needs , thus delivering uptime , satisfaction and client retention.
• Understand & develop aftermarket processes to give feedbacks for improvements; Run & participate in projects as required
• Identify and develop teams in dealerships ( competence and strength )and help development of the C&I large Accounts in West
• Organize and participate in structured business meetings with Dealership team,  Regional team, HO team as and when required – prepare MIS reports, presentations.
• Collaborate with Regional product management, CSA cell, customer support functions and other colleagues in the market area

 
Accountability:

• Dealer’s service organization efficiency, quality, capability, capacity.
• CSS & DSC results for the dealership
• Response & resolution time.
• Team & Leadership development
• Dealer’s efficiency to deliver quality CSA’s that helps brick-wall clients
• Aftermarket business.
• Planning and forecasting.
• Strategize & create marketing plans.
• Customer Satisfaction and advocacy.

Required Competencies,
 

• Relationship Management
• Customer Centricity
• Strategic thinking
• Collaboration and Networking
• Influencing , persuasion & Negotiation Skills
• Communication Skills
• Data management and Decision making

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.