Automotive Technical Support Engineer Diagnostics
Oostakker, BE, 9041
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up to date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty of opportunities to grow within the organization.
This is us, your new colleagues
You will join a diverse, multicultural team of 12 professionals, each bringing unique perspectives and experiences. Teamwork is essential and greatly contributes to the value we deliver at TDS.
We support dealers and customers worldwide with technical and diagnostic solutions for Volvo Trucks, Renault Trucks, Volvo Bus and Volvo Penta. Our passion for Volvo and its customers is what drives us to work together in an inspiring and thriving environment to find solutions but also to ensure quality and performance.
What you will do
At TDS you will contribute to the transformation of our company, the transport industry and society at large.
You will:
- Work in a team finding technical and diagnostic solutions for internal and external customers.
- Your main activity is to assist Volvo Trucks and Renault Trucks dealers regarding Diagnostic problems.
- You are in contact with different stakeholders like dealers, designers and product engineers.
- You will work with different applications and have access to technical documentation to provide solutions.
- You handle the information from the international markets in such manner that repeated questions and problems from customers can be avoided and quality can be improved.
Who are you?
Do you dream big? We do too, and we are excited to grow together.
- You have a technical background (automotive engineering) or, by experience, you have built up a broad technical knowledge.
- You have an analytic approach, problem-solving mindset and can interpret technical documentation.
- You understand how software applications work and can connect the dots when needed.
- You have experience working with computers and quickly adapt to new technology
- You have good collaboration and communication skills.
- You have a natural feel for continuous learning and personal involvement
- You are fluent in English, and at least one other European language (preferably French or Italian).
- Any other European language is an asset!
- Experience of working in a dealership as a technician is a plus.
- You are willing to work on shifts. We provide support 24/7.
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- The opportunity to work in global and dynamic organization with highly skilled colleagues.
- A working environment that truly believes in customer success, trust, passion, performance and change.
- Regular opportunities for training and education to develop yourself continuously.
- 2 days of teleworking per week and 10 days of teleworking from abroad per year.
- Meal voucher & a company restaurant.
- Commuting allowance.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.