Customer Care Advisor German and French
Oostakker, BE, 9041
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem, managing the process from the moment they call us until the final invoice is paid. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.
This is us, your new colleagues
You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger and we speak 21 different languages in order to support all of our customers.
We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might prevent that.
This is the job
Own the full process of a customer/dealer complaint, from the moment we receive it until it is fully resolved:
- Investigate what happened and liaise between all relevant parties.
- Drive the conversation forwards to resolve the problem in a timely manner.
- Conclude the complaint, assigning responsibility and securing any financial resolutions.
- Contribute to Volvo’s continuous improvement by sharing relevant feedback within VAS, to the markets and other stakeholders to improve future performance.
Are you the one?
- You are a proactive problem solver, able to look at the bigger picture and enjoy negotiating a resolution between parties with different perspectives.
- You are customer focused, always striving for the best possible service and solution for our customers.
- You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
- You are comfortable working towards deadlines and targets.
- You are well organised and appreciate the value of attention to detail.
- You like working in a team, supporting and lifting each other up.
- You speak and write fluent in German and French.
A perfect match?
- Competitive salary, with meal vouchers, transport costs etc.
- Full flexible working hours
- Well-being services
- Restaurant on site
- Opportunity to grow within the company
- Good work life balance
- International environment
Let's do this!
Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.
If you are ready to join us, just click the button and apply!
Our recruitment team will get in touch with you very soon and set you up with a meeting with your future manager. You can also expect a chat with one of our colleagues to assess your level of fluency in the relevant languages.
After all that, what is left for you, is to cross your fingers as we will get back to you with our final feedback in a few days. We try to keep our process short and efficient for your convenience.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.