Customer Support Coordinator
Oostakker, BE, 9041
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.
This is us, your new colleagues
Our Coordination Team is a multi-cultural team with passion for communication, customer focus and collaboration. We support our technical skilled colleagues to help our customers in a quick and professional way.
Do you just love to
Are you passionate about keeping things running smoothly and ensuring customers stay on the move? At our Uptime Center, we are the heartbeat of our organization, with over 300 dedicated colleagues working around the clock to support our customers across Europe and beyond. Our diverse and inclusive environment brings together more than 30 nationalities, supporting 18 languages—an essential asset in delivering exceptional service to drivers, dealers, and partners worldwide.
- Your tasks is to understand the customer's questions and needs in their native language, and operate as first line support between customer and technician.
- You will assist the technical support engineers by collecting, registering, and conveying essential information required for solving the problem.
- You will update the customer on the status of their case.
- You will be translating information.
A perfect match?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- Strong customer focus
- Outstanding communication and facilitation skills
- Team player skills
- Eye for detail
- Fluency in English and French in combination with Italian, Spanish or German.
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- The opportunity to work in global and dynamic organization with highly skilled colleagues.
- Extra days off, a company restaurant, initiatives concerning health and wellbeing.
- A competitive payment based on your experience & competences that will develop depending on your input and performance.
- A working environment that truly believes in customer success, trust, passion, performance and change.
- Regular opportunities for training and education to develop yourself continuously.
Ready for the next move?
So if you are interested in automotive technologies and communication and love to learn on a daily basis following the evolution, having a hands on mentality and are ready to join this passionate team of experts, then send in your resume right now! We are looking forward meeting you.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.