Service Center Coordinator
Oostakker, BE, 9041
Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Are you the one that can take us on the future journey? Are you curious about how digitalization can improve customer satisfaction and service to our dealers? Are you social in a friendly manner to take on our customer needs in a daily manner?
Then you might be our new colleague.
Who are we?
Service Market Logistics (SML) is part of Volvo Group Trucks Operations (GTO). We have 5300 employees on more than 60 locations world-wide. Our job is to design, manage and optimize the Service Market supply chain for all Volvo Group brands. This includes making sure that spare parts are distributed from supplier through our warehouse to the dealers, ensuring availability of parts everywhere in the world. We make sure all logistics services are delivered with world class operational excellence.
If you enjoy being in the center of the action then this may be the right position for you.
What you will do
As a Service Center Coordinator within Service Market Logistics you will contribute to the transformation of our company, the transport industry and society at large.
- Provide direct internal and external communication
- Review & Install processes and routines
- Be an important stakeholder in joint tasks with our customers and Sales representatives
- Solve problems and support dealers with non-standard questions
- Work with a lean mindset to avoid reoccurring problems
- Support development to improve End2End flows
Who are you?
- Customer oriented and service minded
- Cultural awareness
- Good communication and networking skills
- Ability to structure and prioritize working tasks in an efficient manner
- Interest in working with continuous improvements
- Open to and interested in learning and using new technologies and tools to support process improvements
- Be ready to challenge the as-is way of working
- Enjoy achieving results by working in a cross functional team, take responsibility, lead change
- Working with problem solving in a structured way
- Be the voice of the customer in our big organization
- You communicate fluently in English. Knowledge of (one of) the following languages is an asset: Dutch, French, German.
What’s in it for you?
We offer
- a market conform salary
- a dynamic team with a great team spirit
- a job with multiple connections internally, within our Sales organizations, towards our dealers and customers and transport companies
- a semi-flexible working schedule
- a great office environment with the proper tools to fulfill your job
This is a temporary assignment until end of August with the possibility of prolongation.
Ready for the next move?
Do you want to be a part of our journey? Then we are hoping to hear from you!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Strategic Initiatives is a Group Function driving and managing the key strategic priorities and initiatives for the Volvo Group based on trends shaping the future of transportation and transformation of our company, the transport industry, and society at large. Group Strategic Initiatives consists of Group Strategy, M&A and Partnerships, Volvo Group Venture Capital, Group India Office, Group China Office, and Group Japan Office.