Student job - Customer service coordinator
Oostakker, BE, 9041
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Are you passionate about keeping things running smoothly and ensuring customers stay on the move? At our Uptime Center, we are the heartbeat of our organization, with over 300 dedicated colleagues working around the clock to support our customers across Europe and beyond. Our diverse and inclusive environment brings together more than 30 nationalities, supporting 18 languages, an essential asset in delivering exceptional service to drivers, dealers and partners worldwide.
Meet your new team
We are a 24/7 operation, and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania),
as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.
What will you do?
You will support a team of coordinators in their daily tasks. This involves supporting customers through various channels, including handling follow-up calls, assisting with parts orders, and monitoring shared mailboxes.
Are you the one?
- You are genuinely interested in learning customer service skills.
- You like working in a team and contribute to reaching the highest levels of customer satisfaction.
- You are keen to learn and develop your skills.
- You are fluent (written and verbal) in English. Any additional European languages are an asset.
- You will thrive in a dynamic and international workplace, working with colleagues and customers across different languages and cultures.
Our offer
This job is a great way to get your first work experience in a multinational company and environment.
We are looking for motivated students to join Volvo Action Service.
Work schedule can be discussed according to your availability, we have the possibility to work in early, late or day shift and/or weekends.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.