Technical Analyst Monitoring Advanced Service Team
Oostakker, BE, 9041
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Introduction
Technical Dealer Support (TDS) is the frontline support hub for our global markets and dealer network. We specialize in handling technical enquiries, remote diagnostics, and connected services to ensure that every customer receives a premium and timely experience.
Leveraging the latest technologies, we continuously enhance our internal processes and evolve with our service delivery. We foster a culture of intrapreneurship and personal growth, offering a wide range of opportunities to develop your career within the organization.
At TDS, you'll be part of a diverse, multicultural team of dedicated professionals. each bringing unique perspectives and experiences. Teamwork is essential and greatly contributes to the value we deliver. We support dealers and customers across the globe with technical and diagnostic expertise for Volvo Trucks, Renault Trucks, Volvo Buses, and Volvo Penta. Our shared passion for the Volvo Group and its customers drives us to deliver excellence in everything we do — from solution-finding to ensuring quality and performance.
This is us, Uptime Services!
The Monitoring Advanced service team is specialized in analytics dedicated to ensure that vehicles remain operational and achieve optimal uptime. We are a fast-growing service within the group, we foster a culture of empowerment and enthusiasm, which are key drivers of customer success.
Your future team
We ensure vehicle reliability and customer Uptime. Our key services include advanced Monitoring, which tracks critical vehicle components with real-time data and alerts dealers of potential issues before they occur, helping prevent breakdowns. Additionally, we offer Towing Assistance to support customers when their vehicles are immobilized or require roadside assistance. We also commit to a compensation if the customer's breakdown is not solved within 4-Hours, ensuring a high level of service and customer satisfaction.
What will you do
Our goal is to deliver world-class vehicle uptime through connectivity and analytics.
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- You take the journey during the service development and develop together with the team monitoring models based on your technical vehicle expertise in conjunction with analytical insights. The entire process is designed and managed by the monitoring team in Gent.
- You predict and prevent vehicle breakdowns by monitoring contracted vehicles and by proposing the best solution to the customer: remote software downloads, remote campaigns, service scheduling, component replacement etc.
- You take ownership of analytical models and make sure they perform to the best standards possible in providing uptime to our customers. For this you need to collaborate and discuss with other departments within the Volvo group.
- You invest time in understanding new cutting-edge technologies like electric and hydrogen drivetrains and this on the trucks, bus and Penta product range.
Who are you?
- You have a deep technical automotive background and a good understanding of the trends in remote vehicle diagnostics
- You master applications as: SEWS, PHV, Configurator, Features Online, LDA, TechTool & Impact.
- Experience with data related tools like Python, SQL and PowerBI are an extra asset
- You are capable of making abstract interpretations of technical problems remotely
- You have good collaboration, communication and facilitation skills.
- You have a good ability to present analysis in clear, actionable terms.
- You are an enthusiastic team player with a can-do, start-up mentality.
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy being part of this amazing Volvo family!
Just some of the benefits of working for us ...
- Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
- Well-being services
- Restaurant on site
- Opportunity to grow within the company
- Good work life balance
- International environment
Ready for the next move?
Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.
If you are ready to join us, just click the button and apply!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.