Technical Analyst Monitoring Center
Oostakker, BE, 9041
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
This is us, Technical Dealer Support
Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture entrepreneurship and personal development, offering plenty of opportunities to grow within the organization.
Your future team
The Monitoring Center resides within the Volvo Trucks service market organization and stands for a creative development hub of service market services related to Remote Diagnostics and Big Data analytics, close to our customers. Perceived by many as a scale-up within the Services area, we nurture empowerment and enthusiasm as key ingredients for building customer success.
Do you just love to...
Our goal is to deliver world-class vehicle uptime through connectivity and analytics.
- You take the journey during the service development and develop together with the team monitoring models based on your technical vehicle expertise in conjunction with analytical insights. The entire process is designed and managed by the monitoring team in Gent.
- You predict and prevent vehicle breakdowns by monitoring contracted vehicles and by proposing the best solution to the customer: remote software downloads, remote campaigns, service scheduling, component replacement etc.
- You take ownership of analytical models and make sure they perform to the best standards possible in providing uptime to our customers. For this you need to collaborate and discuss with other departments within the Volvo group.
- You invest time in understanding new cutting-edge technologies like electric and hydrogen drivetrains and this on the trucks, bus and Penta product range.
Are you the one?
- You have a deep technical automotive background and a good understanding of the trends in remote vehicle diagnostics
- You master applications as: SEWS, PHV, Configurator, Features Online, LDA, TechTool & Impact… experience with data related tools like Python, SQL and PowerBI are seen as an asset
- You are capable of making abstract interpretations of technical problems remotely
- You have good collaboration, communication and facilitation skills.
- You are an enthusiastic team player with a can-do, start-up mentality
What’s in it for you?
- The opportunity to work in global and dynamic organization with highly skilled colleagues
- A working environment that truly believes in customer success, trust, passion, performance and change
- Regular opportunities for training and education to develop yourself continuously
- Flexible working hours, extra days off, a company restaurant, initiatives concerning health and wellbeing
- A competitive payment based on your experience & competences that will develop depending on your input and performance
- Extralegal benefits like meal vouchers, health and group insurance, possibility for car and bicycle lease, and many more
Let’s do this!
Ever felt like joining a scale-up with a truly global scope, developing next-gen transport solutions? Then this is your moment!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.