Parts & Service Advisor - Peterborough

What can we offer you

• Generous Pension Plan
• Health cash plan with access to dental insurance
• 25 days holiday raising with service to 30 days + bank holidays
• Employee savings and retail discounts
• Enhanced Maternity/Paternity scheme
• Ignition, our electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Career development opportunities, along with training plans managed through our inhouse Technical training team.
• Support for you and your family through an online Wellbeing centre

Who are you?

There are some essential components needed for this job

• strong customer orientation with the ability to work in an organised & methodical manner in a fast moving environment.
• You will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome. With proven negotiation skills and experience of selling techniques, you will be a team player with a flexible and positive approach.
• Previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required
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If you have had exposure of any of the following skills, then this would be advantageous but not essential as training will be given:

• Familiarisation of booking times
• Familiarisation of vehicle parts.
• Good communication skills, both written and oral.
• IT knowledge, although training will be given on in-house systems

What will you be doing

Working within both front of house and Parts, this is a varied role!

• To be the first line contact for customers. To identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
• Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
• To carry out the Service Department’s invoicing and administration systems efficiently.
• To greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
• To effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
• To liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
• To inform customers of completion times and payment methods.
• To contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
• Ensure Customer orders are taken and supplied to the correct specification.
• Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
• Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
• Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
• Inspecting old units or parts returned for credit and reporting damaged or unsuitable items to the Parts Manager.
• Working as a team player, flexible and helpful ensuring support for both colleague and customer.