Service Administrator - Warranty and Costing
Pinkenba, QLD, AU, 4074
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Under the Volvo Group Australia umbrella are well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centre’s for Volvo Trucks and Buses, Mack Trucks and UD Trucks.
What you will do
Our Service Administrator role provides support across the Service and Customer Service team, including costing of retail workshop invoices and processing of warranty and contract maintenance claims. This role will be a great fit if you have automotive industry experience, whether it be in a warranty, invoicing, costing, service support or technical role.
Day to day, your day-to-day responsibilities will include:
- Interpret technician reports for repair order completion in Fusion
- Reconcile invoices with purchase orders
- Processing of warranty claims
- Reconciliation of claim files
- Manage the daily administration functions of the service department
- Ensure the daily warranty and retail costing / processing KPI targets are achieved
Your future team
Reporting through the Customer Service Supervisor and through to the Workshop Manager, you will work in a small team of Service Advisors and Costing Clerk’s. The greater workshop team of roughly 35 is made up of Mechanics, Auto-Electricians, Trades Assistants and Apprentices. The team at VCV Brisbane North pride themselves on running a quality operation, in an efficient team environment.
Who are you?
In this role, you will bring:
- Previous experience in a service support, warranty, costing or invoicing role, or a technical automotive role
- Automotive industry experience is ideal
- Proficient with numbers and systems including the Microsoft Office Suite
- Passionate about providing exceptional customer service
- Strong communication skills with an ability to partner with non-finance minded people
- A positive and team focused outlook
- Able to work one Saturday per month
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- Eligibility for our monthly Retail Incentive Program
- A permanent role, Monday to Friday, overtime one Saturday each month
- Access for you and your family to free, anonymous mental health support through our Employee Assistance Program - Sonder
- Opportunities to develop and build your career with access to on-going training
- Opportunity to purchase an extra week of annual leave
- Generous parental leave policy
- The opportunity to work with some of Australia’s most innovative transport brands – Volvo, Mack and UD
- A great team environment with monthy BBQ’s and pizza lunches
Ready for the next move?
If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
The successful candidate will be required to undergo appropriate background, medical and reference checks.
Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.