Service Advisor
Pinkenba, QLD, AU, 4074
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centre’s for Volvo Trucks and Buses, Mack Trucks and UD Trucks.
What you will do
Our Service Advisor’s are key members of the Dealership and are responsible for organising service work schedules. Working with our Volvo Commercial Vehicles Brisbane North dealership, your day to day responsibilities will include:
- Managing and scheduling repair bookings for customers
- Handling service related queries from customers
- Creating job cards and assisting with customer invoicing and purchase orders
- Updating customers and rebooking appointments for follow up or repairs
- Ensuring Technicians have completed repair order information by checking stories, parts, kilometres etc.
- Confirming customers or drivers have signed repair orders to authorise repairs
- Ensuring vehicles are road tested and acceptable in presentation to present back to customers
- Using your expertise to advise and provide guidance to Technicians and Apprentices regarding customers vehicle concerns
- Working a rotating Saturday roster to provide additional support to customers.
Your future team
Reporting through the Customer Service Supervisor to the Workshop Manager, you will work in a small team of Service Advisors and Costing Clerk’s. The greater workshop team of roughly 35 is made up of Mechanics, Auto-Electricians, Trades Assistants and Apprentices. The team at VCV Brisbane North pride themselves on running an efficient operation and producing quality work.
Who are you?
We believe that a good mix of both technical knowledge and soft skills will see you succeed in this role, so ideally you will have:
- Previous experience in a similar role
- Automotive industry experience (truck and bus experience would be an advantage)
- Good mechanical knowledge
- Sound computer skills including the Microsoft Office programs
- Strong organizational skills and a proactive working style
- Excellent customer service skills and the ability to work well in a team environment
- Availability to work a rotating Saturday
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- Open plan office and workshop environment with great employee facilities
- Permanent role, Monday to Friday, as well as 1 Saturday of overtime per month
- Opportunity to be part of our Retail bonus scheme
- Generous parental leave program
- Access to Sonder, our Employee Assistance Program, for yourself and your family
- Joining a company where you can forge a long-term career.
Ready for the next move?
Are you excited to bring your skills and ideas to the table? We can’t wait to hear from you. Apply today!
The successful candidate will be required to undergo appropriate background, medical and reference checks.
Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.