Apprentice Parts Interpreter

What you will do

Do you want to earn as you learn? This role will see you completing a Cert III in Automotive Sales (Parts Interpreting) while learning our complex Parts process from some of the most experienced Parts Interpreters in the heavy vehicle industry. Your role will be focused on supporting our high performing Parts team with basic tasks and learning industry practices in a structured and supportive environment. 

The goal is for you to spend 24 months learning the full cycle of the Parts process, before moving into a permanent Parts Interpreter role. 

Your responsibilities include but are not limited to: 

• Shadow experienced Parts Interpreters to gain knowledge of the parts systems and processes 

• Provide prompt and courteous customer service to VCV customers 

• Respond efficiently to customer enquiries by phone or email 

• Assist with parts identification and inventory management 

• Perform parts warehousing tasks, including sorting and ordering 

• Complete a Cert III in Automotive Sales (Parts Interpreting), funded by Volvo Group. 

Your future team

Reporting to the Parts Manager, you will work in a team of roughly 25 covering Parts and Warehouse roles. The Parts team pride themselves on running a quality and highly efficient operation, in a supportive team environment. The greater VCV Prestons Workshop team is made up of Mechanics, Auto-Electricians, Trades Assistants, Apprentices, Service Advisor’s and Costing Clerk’s.  

Who are you?

As this is an entry level role where you will be upskilled and mentored, your behaviours and attributes are most important to us. Ideally, you will bring: 

• A true interest in the heavy vehicle industry (preferably trucks and buses) 

• Sound communication and customer service skills 

• Sound computer skills, including the Microsoft Office suite 

• The ability to prioritise your workload and work in a team environment 

• The ability to participate in a rotating roster to work Saturday shifts (after you're fully trained) 

• Be a minimum of 16 years or older.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy: 

• Eligibility to participate in a retail bonus program after you've completed your probation period 

• Yearly rates increases in line with our Employee Agreement 

• We care about our people, we are committed to making your workplace safe and facilitate a healthier lifestyle for our employees through flexible working arrangements and work life balance. 

• Access for you and your family to free, anonymous mental health support through our EAP, Sonder 

• Countless opportunities to develop and build your career and work globally or cross-functionally 

• Opportunity to purchase an extra week of annual leave 

• Generous parental leave policy including superannuation. 

Ready for the next move?

If you want to make a real impact on your career, a leading transportation business is where you want to be. We look forward to meeting you.  

The successful candidate will be required to undergo appropriate background and reference checks. 

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.