Service Advisor
Prestons, NSW, AU, 2170
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Our Service Advisor's are key members of the Dealership and are responsible for organising service work schedules. Your day to day responsibilities will include:
- Managing and scheduling repair bookings for customers
- Handling service related queries from customers
- Creating job cards and assisting with customer invoicing and purchase orders
- Updating customers and rebooking appointments for follow up or repairs
- Ensuring Technicians have completed repair order information by checking stories, parts, kilometres etc.
- Confirming customers or drivers have signed repair orders to authorise repairs
- Ensuring vehicles are road tested and acceptable in presentation to present back to customers
- Using your expertise to advise and provide guidance to Technicians and Apprentices regarding customers vehicle concerns.
Who are you?
We believe that a good mix of both technical knowledge and soft skills will see you succeed in this role, so ideally you will have:
- Previous experience in a similar role
- Automotive industry experience (truck and bus experience would be an advantage)
- Good mechanical knowledge
- Sound computer skills including the Microsoft Office programs
- Strong organizational skills and a proactive working style
- Excellent customer service skills and the ability to work well in a team environment
- Availability to work a rotating Saturday
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- Open plan office and workshop environment with great employee facilities
- Permanent role, Monday to Friday, overtime on offer
- Opportunity to be part of a Retail Incentive Program
- Generous parental leave program
- Access to Sonder, our Employee Assistance Program, for yourself and your family
- Joining a company where you can forge a long-term career.
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today!
The successful candidate will be required to undergo appropriate background and reference checks.
Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
Apply Now, job advertising closes 11.59pm, 22th of April 2025.
We value your data privacy and therefore do not accept applications via mail.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.