Export Analyst

Ready to make a real impact?

At Volvo do Brasil, we believe Customer Service goes far beyond solving operational issues. It is about building relationships, creating trust and delivering an outstanding customer experience every day.

We are looking for someone with energy, a strong sense of ownership and a genuine passion for solving problems. Someone who enjoys connecting with people, thrives in a dynamic environment and sees every challenge as an opportunity to improve.

If you are proactive, customer-oriented and motivated by making things happen, we'd love to meet you.

What you'll do

• Be the main point of contact for international customers and Volvo distribution centers.
• Build strong relationships with customers and internal stakeholders across different functions and countries.
• Resolve operational deviations quickly, always focusing on the best customer experience.
• Coordinate export processes, documentation and logistics activities.
• Monitor international shipments, anticipate risks and drive timely solutions.
• Identify opportunities for process improvements, automation and continuous improvement.
• Transform customer needs into practical, sustainable and value-adding solutions.
• Contribute to projects that strengthen our Customer Service operations and digital transformation.

Who you are

We believe successful candidates share these characteristics:

• Customer-oriented with excellent communication and interpersonal skills.
• A natural problem solver who takes ownership and enjoys finding practical solutions.
• High energy, positive attitude and curiosity to continuously learn and improve.
• Strong end-to-end mindset, understanding how decisions impact customers, operations and business results.
• Process-oriented, with the ability to identify improvement opportunities and simplify the way we work.
• Comfortable working with systems, digital tools and technology.
• Confident analyzing data through Excel and Business Intelligence dashboards, with interest in continuously developing digital capabilities, including BI creation and process automation.
• Organized, analytical and able to prioritize in a dynamic environment.
• Comfortable explaining complex topics in a simple, clear and customer-friendly way.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Economics, International Business or related fields.
• Advanced or fluent English.
• Spanish with a working knowledge and willingness to continue developing the language.
• Previous experience in Logistics, Supply Chain or Customer Service.
• Knowledge of export processes, including international transportation, documentation and Incoterms.

Working Model

This is a 100% on-site position.

The role has a hybrid work location, with activities carried out between:

• Volvo Distribution Center – São José dos Pinhais
• Volvo Plant – Cidade Industrial de Curitiba (CIC)

• Working hours are Monday through Friday, with flexibility when required to support customers across different time zones.

Why join us?

You'll have the opportunity to work in an international environment, collaborate with teams across different countries, influence customer experience and help shape the future of International Customer Service at Volvo.

If you are looking for a place where you can make an impact, grow professionally and be part of a team that values collaboration, continuous improvement and customer success, we look forward to meeting you.

Este processo seletivo será conduzido com o apoio da consultoria A Priori

Na Volvo do Brasil, valorizamos a experiência das pessoas candidatas e trabalhamos com parceiros homologados para garantir uma seleção profissional e alinhada aos nossos valores.

Reforçamos nosso compromisso com a proteção dos dados pessoais de todos os participantes, em total conformidade com a Lei Geral de Proteção de Dados (LGPD). Nosso objetivo é proporcionar uma experiência segura e respeitosa em cada etapa do processo.