Site Support Executive
Shah Alam, MY, 40200
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Mission/Purpose of the Job
- Service coordination for Rapid Bus site
- To ensure bus uptime and performance per KPI set by the customer
- To collate, compile and prepare reports on bus performance
- To manage the duty and shifts of on-site technicians
Key Responsibilities/Accountabilities
- Manage service schedule referring to VOSP provided by Aftermarket Manager
- Monitor and manage respective campaigns, ensuring all campaigns are completed on schedule including keeping records of the campaign completion date with acknowledgement (signature) from customer
- Selection of & allocation of work/repair orders to Technician staff, including logging time on/off job online.
- Assisting and guiding technician on-site on technical issues through VBC technical support as and when necessary. Notify Line Manager immediately for any new issues on site
- Ensuring Technician staff know what work they are to carry out, the scope of each job & the target time for the job.
- Liaisons with Volvo Trucks Shah Alam Parts Department to ensure sufficient stocks of the correct parts are available and supplied on time, plan for parts replenishment on-site
- Ensuring that all relevant Warranty Claim or Contract Claim displaced is correctly labelled and placed within the Warranty Material holding area.
- Making recommendations with regard to overtime claim of technicians
- Ensure all KPIS stipulated in Maintenance Service Agreement (MSA) Bus Availability KPI at 95% (taking 6am and 3pm for count on daily basis), Repair time not exceeding 5 days, breakdown response time not exceeding 2 hour
- Coordinate with sub-contractors on servicing schedule and breakdown attendance and ensure
- respective party respond in Warranty Group Chat on timely manner
- Provide daily update on bus availability in Volvo/ Rapid Bus warranty group chat 2 times per day based on 6am and 3pm count
- Ensure Warranty claim Notification Form (WCNF) is opened and closed properly with detail input on the breakdown root cause, and rectification plan. WCNF needs to be collected from depots on weekly basis. Monthly submission of the data to line manager should be made not later than 2nd day of subsequent month
- Attend monthly warranty meeting and maintenance service meeting, and provide update and clarification on customers’ enquiry
- Keep track / record on WCNF Master data file and identify potential endemic issue / case
- Keep track / record of all breakdowns, RTD, warranty repair buses, accident buses
- Keep track / record of all maintenance service record and Puspakom prep buses
- To update and send service record, and compile documents needed for MSA claims to customer on monthly basis
- co-ordination on-site technicians and sub-contractors as well as implementing Company Policy including discipline where applicable.
- Leading by example you will ensure a high level of Health & safety performance within the area of responsibility.
- To answer technical queries from customers, referring them to other sources of information where appropriate.
- Any other duties assigned by your immediate superior.
Educational and/or Training Qualifications and Certificates
Minimum 3 years’ experience within the commercial vehicle industry and workshop management
- Experience handling Volvo B8L with some level of product understanding is an added advantage
- Ability to be interact with all levels of people from managers to site technicians and bus driver
- Systematic and structured, process oriented and maintain proper documentation and records
- To be at all times a team player.
Volvo Group Leadership Competenciese?
- Customer Focus
- Takes ownership and accountability
- Proactive and responsive
- Plans and aligns
- Collaborates, Drive engagement
- Instills trusts
- Builds effective teams
- Communicates effectively
- Action oriented
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Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.