Uptime Technical Support Specialist
Shippensburg, PA, US, 17257
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Would you like to help us build tomorrow?
We are a truly global company that is built by people and great teamwork. We are on an exciting transformation journey, and we are motivated by the idea that with imagination, hard work and technological innovation, we will lead the way towards a world that is cleaner, smarter, and more connected. We are here to build the world we want to live in.
Are you excited about customer success and helping our dealers and customers learn and grow? If you like the satisfaction that you helped get a down customer up and operating again, come join us and put your skills to great use! Our technology is changing rapidly, and we need you to enable us to innovate and succeed!
As an Uptime Technical Support Specialist, you will provide technical support for the Volvo dealer organization. You will be part of a team responsible for Technical Support flow / interface, support Technical Support process, case creation and management, support the Field Service Managers, driving effective and efficient technical problem resolution.
Responsibilities
- Provide technical service support to the Volvo CE dealer network
- Document dealer and customer feedback, concerning technical issues, to the business area and global customer support as outlined within the Volvo CE Product Maintenance Process
- Quickly escalate cases and issues within the established process
- Liaison between dealer, Volvo NA, and Global technical support
- Provide outstanding customer support skills and critical problem solving and diagnostic techniques
- Analyze problem issues to develop innovative resolutions at a dealer and customer level
- Demonstrate values of respect and equity in working effectively with a diverse population in varying occupations and situations
Success Factors
- Demonstrated ability to accomplish tasks using influence vs. assigned authority
- Excellent communication skills including verbal, written, presentational speaking and effective training techniques
- Working knowledge of our products and services, especially around crawler excavators
- Ability to build and maintain strong relationships with our dealers and customers
- Strategic Thinking/Problem Solving/Decision Making: Taking a well-ordered approach to solving problems and acting despite obstacles or resistance
- Successfully able to complete projects and initiatives by embracing a team-first approach
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring the following:
- You believe in not only serving our dealers but also empowering them by providing knowledge and tools driving opportunity and growth.
- You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve and sharing your knowledge to empower others.
- You are an engaged team member and motivated by customer success
- You are a natural collaborator able to build effective relationships with our dealers and customers.
- You represent Volvo’s values and vision
- You demonstrate passion for our business, modeling integrity and credibility
Position Requirements:
- 1-2 years’ experience in the construction or heavy equipment industry
- Demonstrated working knowledge of hydraulics, electrical, computer systems, and engines
- Outstanding customer support skills, problem solving and diagnostic techniques
- Be a role model for safety in the field or at customer sites
- Occasional domestic and international travel required
What’s in it for you?
We are pleased to offer a solid package of compensation and benefits. You will enjoy:
- Competitive base pay
- Comprehensive medical, dental and vision insurance
- Generous PTO
- Tax deferred retirement plans, varied by business; 401(K) with company match
- Global organization with expansive career growth opportunities
- Volvo Group University for professional and personal development
- Workplace health/wellness and reimbursement programs
- On-campus fitness center and café
- Avid approach to Sustainability
- Culture with a passion for Diversity, Equity, and Inclusion for all
- We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.
Ready for the next move?
• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
We value your data privacy and therefore do not accept applications via mail.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.
Who we are and what we believe in
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.
Nearest Major Market: Harrisburg