Operations & Ops Support Manager
Singapore, SG, 629111
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What do we do?
Service Market Logistics (SML), part of Volvo Group Trucks Operations, serves all brands and business areas by managing and optimising service parts availability and distribution to secure customer uptime. Through our opertaions, we provide world-class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 50 distribution centers worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. Every second, one order line is shipped across the globe to serve Volvo Group's products.
Who I want to be: https://www.youtube.com/watch?v=TEXjvmQeLUM&t=2s
This is us, your new colleagues
A supply chain is naturally a collaborative value chain where we bring cross-functional expertise to manage new challenges and opportunities daily. At Distribution Center (DC) Singapore, we deliver to our dealers all around Southeast Asia and beyond for our Volvo brands - Volvo Trucks, Volvo Buses, Volvo Construction Equipment, and Volvo Penta. As a Regional Distribution Center, we build strong connections and work closely with our business partners in the brands, and colleagues globally in the Volvo Group. We constantly aim for sustainable performance in the flow (regarding Safety, Quality, Deliveries, Cost, People, Environment, etc.)
The Position: Operations & Ops Support Manager
We are looking for a values-driven leader to head our Operations Team at DC Singapore. As a leader, you are welcome to join a fantastic community of leaders, experts, and a skilled workforce to leverage our organisational strengths to the next level of business excellence while securing Volvo Values in practice so that we can be a people-centric organisation.
This position is a key leadership position responsible for the DC operations in Singapore. We run an 11,000 sqm facility with a workforce of industrial workers (team leaders and team members). You will be responsible for securing continuous improvements in the operational output such as efficiency, quality, lead time, and delivery precision. An equally important responsibility is to improve the way work is being performed and nurture the use of Lean principles with a strong focus on developing people, processes, and the working environment through an inclusive culture. Excellent interpersonal leadership skills, a personal drive to improve, and a solid ability to cooperate are essential to succeed in this role.
You will be part of the SML DC Singapore Management Team and the regional safety network. This role will be reporting to the Head of DC Singapore.
Main Activities and Responsibilities
- Accountability and optimisation of performance for the DC operational processes (unloading, checking, put-away, picking, packing, loading, quality checking, discrepancy detection and investigation, inventory management, return & buyback, etc.)
- Drive Operational Excellence through the effective implementation and application of lean principles reflected in the Volvo Performance System (VPS) methodology
- Responsible for healthy employee relations at the warehouse and develop relationship towards better employee engagement
- Secure a safe & healthy working environment for all employees and personnels working in the warehouse
- Develop, recommend, and implement improvements in the internal materials handling and administrative processes to improve quality, customer service, lead-time, productivity, and cost-efficiency
- Develop the warehouse personnel, organisation, and environment to improve flexibility, teamwork, motivation, skillset, and attitude through team meetings, training, performance evaluation tools, providing necessary coaching, and proactive succession planning - all in line with the Volvo Group Values creating an engaged and inclusive organisation
- Manage operational internal interfaces and external customer demands having efficient communication and relationships to ensure the needs of our organisation and customers are met
- Participation and contribution to key transformation projects on all activities related to DC Singapore by showcasing project management competencies and skills
- Compliance with Internal/External Audits without any non-conformance and ensuring adherence to systems and processes to Audit Standards.
Essential Experience, Skills and Competencies
We know that no ones knows everything. So, if you are not 'ticking all boxes', don't worry. There are a few areas where we will be looking for you to have an edge to bring to us as a team:
- You have substantial experience in Logistics, DC operational processes and experience in Volvo or Global Supply Chain processes and tools.
- You are an active management team member, demonstrating a high value-based leadership
- You possess good problem-solving abilities and understanding of people management.
- You like to work together with people across diverse backgrounds. In a group that values safety, quality, environment, diversity, and respect for the individual, you hold a strong personal credibility, integrity, creativity, and strong coaching skills.
- You are skilled in developing team leaders and members, having very good interpersonal relations and organisational development mindset, and bring continuous improvement leadership skills with ability to unlearn, learn continuously and to inspire others to do the same, fostering a culture of adaptability, collaboration and growth.
- You have significant change management experience and demonstrated ability to set demanding targets and to motivate teams and individuals to deliver outside their comfort zones.
- You have a cross-functional mindset with good influencing skills and able to create trusting relationships despire cultural differences and geographical distance.
- You have strong interpersonal skills with a high degree of 'flexibility', including networking effectively across the Volvo organisation and within SML Lyon & International region.
- You can develop an excellent working climate and atmosphere aligned with the Volvo Group Values and our Code of Conduct.
- You are a role model in driving Volvo culture by being energetic, engaging and innovative to develop and influence people around you to always do their best.
- You have excellent people management skills and a strong communicator (verbally and in writing), and skilled in the English language.
Are we the perfect match?
We can't promise you an effortless job, but we can promise you some skilled colleagues and some truly exciting challenges to work with. You will work in an exciting and truly global environment that provides you with development opportunities, both professionally and personally. We want you to prosper and be happy, because when you success, we succeed. We are eager to learn from you and you will get fantastic opportunities to learn and develop with us.
Last date of application: 27 June 2025
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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?