Head of Service market & Retail support Scandinavia & Baltics

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

About the role

The position is based in Denmark, and the scope is Nordics and Baltics countries (Norway, Denmark, Finland, Lithuania, Latvia, Estonia), an area where our customers are serviced in workshops dual branded Renault Trucks and Volvo Trucks.

Your role is to build for this area the Service Market strategy and drive its execution, secure uptime, operational efficiency and service experience, especially in the context of transition to electric vehicles.

The role involves rich and cross-functional collaboration as you will have to team up in a transverse way with different people in the countries: local commercial teams, local aftersales dual-branded teams, RT NBI Central team and RT Headquarters in Lyon. 

You report to the VP Nordics, Baltics and Importers.

What you will do

• Parts and Services sales
• For each country and in close cooperation with Trucks Sales business
• Understand the after-sales business potential and set parts sales volume and profitability targets accordingly, in line with parc evolution
• Build the action plan for reaching that potential, notably leveraging on the service contracts portfolio
• Cross-functionally drive the execution
• Service contracts portfolio management
• Manage the service contracts portfolio value and risk and adjust the service contract policy (technical and commercial price, tactic per segment etc…) accordingly
•  Service Performance
• To secure optimal customer experience and uptime
• Secure quality targets achievement: maintenance plan execution, campaigns realization, warranty coverage, 24/7, customer satisfaction indicators, high level of parts availability in the dealer network

What you will need

• A strong customer and value-oriented approach, which you will have demonstrated during your career
• Good knowledge of the entire trucks value chain and significant experience in the commercial field of after-sales and services
• Excellent analytical skills: ability to process complex information and data, identify patterns and find levers to support business development
• Ability to capture the bigger picture for identifying right priorities
• Strong ability to influence and to drive, in an uncertain and fast-moving environment
• Ability to create and maintain good interpersonal relationships with various interlocutors in an international context

We value your data privacy and therefore do not accept applications via mail. 

Our team 

Renault Trucks Nordics, Baltics & Importers (RT NBI) is a passionate and highly engaged team driving and developing Renault Trucks business on a wide and diverse scope.

In the Nordics and Baltics area, we have the responsibility to drive and develop Renault Trucks business in 6 countries (Norway, Denmark, Finland, Lithuania, Latvia, Estonia.

In the Private Importers part, we develop Renault Trucks business in 3 countries (Portugal, Israel and Greece) through Private Importers partnerships.

We are problem-solvers, committed to excellence and always putting our customers success at the heart of everything we do.

We value authentic leadership, accountability and people empowerment and provide a safe, supportive and inclusive environment where everyone can take initiatives and express their full self. 

You should apply if:

You are looking for an exciting position, where you will get autonomy and responsibility and contribute to an even stronger market position for Renault Trucks Denmark.  

The work environment is informal but professional with excellent and skilled colleagues. 

We also offer an attractive compensation package that matches your qualifications.  

So, if you have a BtB and service mindset and thrive in a role with broad collaboration and influence, we’d love to hear from you as soon as possible, but we also wait for the right colleague. 

If you have any questions to the position, you may contact Laure Klinguer, managing director Renault Trucks NBI by phone +33 665896642

We are having ongoing interviews so do not hesitate to apply quickly. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm. 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.