Customer Service Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?

Solicitamos: Especialista de Servicio a Cliente.

Actividades: 

• Atención directa con red de distribuidores y concesionarios Volvo.
• Atención a reportes y quejas de los clientes.
• Contacto directo con áreas internas involucradas en los procesos.
• Soporte a la red de clientes y distribuidores dentro de la república mexicana.
• Atender reportes de back order y de distintas áreas internas.

Requisitos:

Grado Académico: Licenciatura en Administración de Empresas, Lic. Relaciones económicas Internacionales.

Experiencia: 3-5 años en el área de Servicio a Cliente dentro del ramo automotriz de transporte pesado (Autobuses, Tractocamiones).

Idioma: Inglés (Avanzado - Conversacional INDISPENSABLE).

Software: Microsoft Excel (Avanzado INDISPENSABLE), Power BI (deseable, no obligatorio).

Aptitudes:

• Orientación al cliente.
• Facilidad de la palabra.
• Proactividad.
• Resolución de problemas.

Lugar de Trabajo: Toluca, Estado de México.

Ofrecemos:

• Prestaciones de Ley.
• Prestaciones Superiores a las de Ley.