Canada Business Office Coordinator
Toronto, ON, CA, M9W 4K2
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Summary:
The Canada Business Office Coordinator plays a critical role in supporting the growth, customer experience, and operational excellence of Volvo Construction Equipment's Canadian business.
This position is designed to build a long-term career in sales, customer success, business operations, dealer development, rental, remarketing, or commercial leadership. The successful candidate will gain broad exposure to multiple functions across the Canadian organization while developing strong customer-facing and commercial capabilities.
The role serves as a key liaison between customers, dealers, internal teams, and business partners, helping ensure a seamless customer experience while supporting strategic business objectives. Salary offered : between 81,000$ and 100,000$ per year.
Key Responsibilities :
Business Operations Support
- Coordinate and manage administrative and operational activities supporting the Canadian business and the Head of Market Area – Canada.
- Prepare, analyze, and maintain reports, business metrics, sales data, and operational information.
- Manage purchase order creation, tracking, and invoice processing activities.
- Support tax, financial and accounting coordination activities for the Canadian organization.
- Administer fleet management processes, vehicle leases, fuel programs, insurance documentation, and related reporting.
- Coordinate incoming correspondence, documentation, and business communications.
- Expense reporting and travel arrangements for Head of Market Area – Canada.
Customer Success & Commercial Support
- Serve as a professional first point of contact for customers, dealers, and business partners.
- Build positive relationships that strengthen customer satisfaction and reinforce the Volvo CE brand experience.
- Support customer inquiries and collaborate with internal stakeholders to ensure timely resolution.
- Assist sales, rental, and remarketing teams with customer-facing activities, communications, and business follow-up.
- Help identify opportunities to improve customer experience and business processes.
- Maintain customer and business information with accuracy and attention to detail.
Sales & Growth Enablement
- Support the Canadian Sales organization in achieving revenue, market share, and customer retention objectives.
- Assist with preparation of customer presentations, business reviews, sales meetings, and commercial initiatives.
- Coordinate sales support activities and follow-up actions to help drive business growth.
- Participate in customer events, dealer meetings, trade shows, and other commercial activities as opportunities arise.
- Develop foundational commercial skills that prepare for future customer-facing field assignments.
People & Culture Support
- Be the liaison for People & Culture initiatives and administrative processes between VCE NA and Canada.
- Help coordinate employee recognition programs, communications, onboarding activities, and engagement initiatives.
- Champion Volvo CE's values, culture, diversity, inclusion, and ethical business practices.
Key Skills:
- Demonstrate a customer-first mindset in every interaction.
- Embrace continuous improvement and challenge existing processes constructively.
- Take ownership of commitments and deliver results with accountability.
- Collaborate effectively across functions and organizational boundaries.
- Act with integrity, professionalism, and respect.
- Demonstrate curiosity, initiative, and a willingness to learn.
- Contribute positively to a high-performance, inclusive team culture.
Required knowledge & experience:
The ideal candidate is:
- Bachelor's Degree or Equivalent Experience
- Customer-oriented and relationship-driven.
- Curious and eager to learn.
- Comfortable communicating with a wide variety of stakeholders.
- Detail-oriented while maintaining a broader business perspective.
- Able to travel to the United States for meetings/trainings.
- Interested in developing a career in sales, rental, remarketing, customer success, dealer development, or business management.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.