IT Network WAN Service Leader F/M
Venissieux, FR, 69200 Oostakker, BE, 9041 Göteborg, SE, 417 55 Bangalore, IN, 562122
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Your Mission
Is to define Volvo strategic direction and related roadmaps for part of our Network infrastructure, and to steer transformations accordingly. You focus on the business benefits thanks to best possible sourcing of deliveries, in the context of a primarily outsourced delivery model for infrastructure services. You are also in charge of ensuring that all services under your responsibility are delivered according to contracted supplier obligations.
You will be reporting to the Service Area Manager of Network services area within Volvo Group Digital & IT / Infrastructure and Onsite Services and will work in close collaboration with our partners, infrastructure service providers and business stakeholders in a multicultural and global environment.
Summary
We are seeking an accomplished and experienced Service Leader to oversee Wide Area Network (WAN) Services and Cloud Connectivity Services, delivered by a service provider as fully managed services. The selected candidate will be responsible for managing the relationship with the service providers, ensuring optimal performance, reliability, and compliance across our global WAN and Cloud connectivity infrastructure. This role requires a strategic thinker with strong leadership qualities and a deep understanding of WAN technologies, Cloud interconnect solutions, and best practices in network governance and operations.
Your Key Responsibilities
- Manage the relationship with the WAN and cloud connectivity service providers, ensuring that all Service Level Agreements (SLAs) and performance metrics are met.
- Oversee the deployment, operation, and enhancement of WAN and cloud connectivity solutions provided by the service provider, including MPLS, SD-WAN, dedicated cloud interconnects, VPNs, and other related technologies.
- Ensure the service provider adheres to the organization’s network governance frameworks, operational policies, and performance standards.
- Conduct regular service assessments and operational audits in collaboration with the service provider and other stakeholders to identify areas for improvement and ensure compliance with industry standards and regulatory requirements.
- Collaborate with other IT teams (such as Network Security, Cloud Infrastructure, and Application teams) and business units to ensure seamless, secure, and scalable integration of WAN and cloud connectivity solutions, aligned with organizational objectives.
- Stay abreast of the latest trends, technologies, and best practices in WAN and cloud connectivity, providing recommendations and roadmaps for continuous service improvement.
- Manage the escalation process for WAN and cloud connectivity incidents, working closely with the service provider to ensure timely resolution and minimal business impact.
- Oversee and manage the global WAN and Cloud Connectivity Management functions, including support for exception requests, capacity planning, and change management.
- Prepare and present regular reports on WAN and cloud connectivity service status, incidents, operational performance, and improvement initiatives to senior management.
- Commercially responsible for services delivered by the supplier, which includes both budgeting and follow-up, notably approving all service volumes invoiced by the supplier
Competences
• Fluency in English for the international context & ability to comprehend contractual written English
• Good practice in negotiation and facilitation of decision making.
• Ability to convince and manage stakeholders (internal or external) in scope
• Excellent communication & presentation skills
• At ease in a multi-cultural environment
• Understanding and ability to present and explain business use cases and value proposition of using services in different contexts
• Strong quality focus and a personal drive to reach the objectives and targets set for your unit
• Ability to assess service delivery by suppliers and identify performance gaps or need for improvement
• Proven experience as overseeing runtime and financial activities for IT infrastructures in an international context
• Proven experience working with ITIL & SIAM services context
• Ability to get things done and execute as planned
• Ability to prepare, present and propose decisions at management (Director, VP) level
• Experience in managing network policies and governance in large enterprise WAN and multi-cloud environments.
• Strong understanding of network infrastructure components used to deliver WAN and cloud connectivity, including security integration and QoS mechanisms.
• Familiarity with regulatory requirements and industry standards such as ISO 27001, NIST, GDPR, and experience with associated audits from a connectivity perspective.
• Experience working in enterprise-scale IT environments, with a background in network architecture, operations and service management.
Ready for the next move?
- If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
- If you want to make a real impact in your career, we look forward to meeting you.
- Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
Due to summer vacation, the screening of CVs will begin at the end of august. Please expect delay for an answer to your application.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.