Manager - IT Quality Performance Management F/M
Venissieux, FR, 69200 Oostakker, BE, 9041 Wroclaw, PL, 51-502 Bangalore, IN, 562122 Göteborg, SE, 417 56
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
This is us
At Digital Quality & Operations, we are dedicated to delivering exceptional IT processes and services that empower our business and drive innovation. Our commitment to quality and excellence is at the core of everything we do. We are seeking a dynamic and experienced IT Quality Performance Management Manager to lead our reporting team and enhance our service delivery through data-driven insights.
This will be you and your new challenge
As the IT Quality Performance Management Manager, you will play a pivotal role in shaping our IT quality reporting strategy within the IT Quality Performance Management team. You will lead a talented group responsible for analyzing and reporting on IT process performance and quality metrics. Your insights will guide decision-making and drive continuous improvement across our IT services.
Key Responsibilities:
- Lead and mentor a team of analysts in the collection, analysis, and reporting of IT process performance and quality data.
- Develop and implement comprehensive reporting frameworks and dashboards that provide actionable insights into process performance and quality metrics.
- Collaborate with cross-functional teams to identify opportunities for process improvement and ensure alignment with business objectives through effective reporting.
- Monitor and evaluate IT service management processes, ensuring compliance with industry standards and best practices, with a focus on reporting outcomes.
- Present findings and recommendations to senior management, translating complex data into clear, concise reports that drive strategic decisions.
- Foster a culture of continuous improvement by promoting data-driven decision-making across the organization, emphasizing the importance of accurate reporting.
Who are you?
- Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred.
- Proven experience in IT service management, quality assurance, or data analysis, with a minimum of 5 years in a managerial or leadership role.
- Strong understanding of ITIL frameworks and service management best practices.
- Proficiency in data analysis tools and reporting software (e.g., Power BI, ClickView, ServiceNow …).
- Excellent leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Experience into sourcing landscaping.
Join us
If you are passionate about leveraging data to drive IT process and service excellence and are ready to take on a leadership role focused on reporting, we want to hear from you!
Dear Candidate, we would like to kindly inform you that the application screening will start mid-August.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.