Senior Service Leader
Venissieux, FR, 69200 Greensboro, NC, US, 27409 Göteborg, SE, 417 55 Wroclaw, PL, 51-502 Bangalore, IN, 562122 Oostakker, BE, 9041
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Service Leader - Application Operations and SAP services, Infrastructure & Onsite Services
Volvo Group Digital & IT
Volvo Group Digital & IT governs the overall process and IT efficiency within the Group. The function drives the use of common processes, common IT systems, and IT infrastructure.
Infrastructure & Onsite Services (IOS)
Infrastructure & Onsite Services is in charge of all Volvo Group Digital & IT infrastructure services. As the majority of these services are delivered by a partner, the mission is focused on governing and controlling this partner, as well as managing the remaining IT infrastructure delivery teams at Volvo.
Application Services
Application Governance & Service Integration is part of the Application Services department within IOS.
The team is divided into three functions/teams:
• Application Operations & SAP Services
• Application Governance Management
• Service Integration
We are now looking for a Service Leader within the Application Operations and SAP Services team
In this role, you will be reporting to the Service Area Manager of Application Operations & SAP Services within Volvo Group Digital & IT Infrastructure & Onsite Services/Application Services.
You will operate in a global context, interfacing with Volvo stakeholders, infrastructure partners, and strategic and tactical partners. The team also plans and chairs the operational, tactical, and strategic meetings with our infrastructure supplier and Volvo Group Digital & IT functions.
This position offers flexible work locations. You can apply from any of the following locations:
Bangalore, Gent, Göteborg, Älvstranden, Greensboro, Lyon - Vénissieux, Wroclaw.
Key Responsibilities
Application Operations
- Responsible for the delivery of the portfolio of infrastructure services for Application Operations and ensuring that all services are delivered according to contracted supplier obligations based on service levels, cost, volumes, and quality.
- Monitor the actual service levels, ensure they are in line with targeted service levels, and manage corrective actions with supplier(s).
- Participate in selected runtime process interactions with supplier(s): oversee releases and deployments, handle escalations regarding owned services, and take responsibility for the continuous improvement of services and operational process interactions between Volvo and partner companies.
- Participate in and/or lead initiatives and projects in areas of responsibility.
- Manage escalations between IOS/Application Services and Application teams.
- Propose improved application services and delivery setups for the unit(s).
- Be accountable for the interaction model between Volvo and supplier(s) stakeholders; ensure the operational layer functions according to scope and own the tactical and strategic layers/meetings between the Volvo Group Digital & IT function, IOS, and supplier.
Service Roadmaps, Development, Architecture, and Innovation
- Together with the rest of the AOM team, manage the full lifecycle of AOM services within Application Operations, including roadmap development, architecture, security, budgeting, enhancements, innovation, the end-user services catalog, implementation, policies and directives, and strategic directions based on business requirements and priorities from other D&IT functions and Foundational Product functions.
- Contribute to the strategy and plans of Foundational Product (within Technology) functions in DevSecOps and SAP COE.
Outsourcing Partnership Management: Financial, Contractual, and Commercial Management
- Forecast, define, and follow up on service delivery budgets and runtime cost budgets for the entire outsourcing scope of your area.
- Provide input for contractual negotiations to modify, clarify, or optimize the services provided by the supplier(s) and potentially with sub-suppliers or other direct Volvo suppliers of infrastructure services, software, or hardware.
- Validate supplier invoices and ensure corrections in case of discrepancies; drive volume and cost optimization.
- Manage supplier relationships related to service development and deliveries with both the main outsourcing partner and other partners.
Required competencies and experience
Required competencies and experience
- University/Master's degree or equivalent in a relevant area
- Service-oriented mindset and business mindset
- Experience in governance: directing, planning, and monitoring of IS/IT services
- Experience in manufacturing and supply chain operations (is a plus)
- Experience in functional management in a global context
- Strong experience in Application Operations and/or SAP services
- Experience in steering projects and programs
- Knowledge and experience of ITIL (SIAM is a plus)
- Excellent communication and presentation skills
- Ability to negotiate with multiple parties and navigate easily within different organizations
- Complete proficiency in English
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
This bullet-pointed section should answer the following questions. You may ask team members what they enjoy.
• Describe how you care for people and value their wellbeing.
• Talk about the atmosphere in the team together with the flexible arrangements and work life balance you offer.
• Highlight the opportunities to develop, build a career and work globally or cross-functionally.
• Relate to location, physical work environment and services on site when they are selling points.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.