Solution Engineer - H/F - Lyon
Venissieux, FR, 69200
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Who are you?
- You have completed 5 years of higher education in the IT field
- Your open-mindedness and ability to establish relationships with different partners will be fundamental to your success in this role
- As a team leader, you will have to work as part of a team to meet the needs of internal customers
- You are inquisitive, autonomous and able to make suggestions
- A good communicator, both orally and in writing
- You are able to understand and express yourself clearly in English
- If you know the ITIL method (Incident/Problem/Change/Request/Asset), that's even better!
What you will doYour mission if you accept it …
Working in the Digital Delivery Area, you will be helping to transform our company, the transport industry and society as a whole.
You will be : Technical Solution Engineer. You will have a facilitating role within France Solution.
What's included:
- Working with our service provider HCL, which is responsible for the infrastructure, maintenance and deployment of the solutions.
- Act as a link with the Build teams.
- Be a facilitator on the Support side. You will lead the support teams.
- Take on the role of Problem Coordinator for a defined area.
Context / Perimeter...
You will be working in a cross-functional area, mainframe and traditional solutions. You will be working with the Build teams, built around 2 products.
We are working in an industrial context near to the factories. You will be required to interact with the business and stakeholders.
You will be working in an international context
Ours expectations…
Support with our ITIL service provider :
- Make technical changes visible to the service provider
- Analyze and support the implementation of sustainable actions: monitoring
- Weekly monitoring: changes, tests to be planned, bottlenecks
- Vulnerability monitoring
- Participation in P1 incidents to support the teams
« Problem Coordinator » :
- Coordinate problems with the Build teams
- Work in collaboration with our other « Problem Coordinator ».
Agile support Team:
- Change management
- Incident management
- DPOs Support
- Monitoring incidents / Follow SLA
Expected Compétences…
General skills :
- Strong solution delivery skills and experience
- Knowledge of IT infrastructure architecture and configuration
- Manage dependencies and collaborate with other teams
- Ability to communicate with a wide range of people
- Collaboration within the team - Leadership
- Good knowledge of English
- Actively improves the skills of others through training, coaching and mentoring.
- Challenge, willingness to learn, enthusiasm, knowledge sharing
- ITIL
Technic skills :
- Agile, Scrum
- Azure DevOps
- Knowledge of "Mainframe, MQ, JAVA, Database" would be a bonus.
Your future team…
You will be working in a department of 14 people divided into 3 teams. You'll be able to work cross-functionally with teams from other products.
We listen to each other and work in Agile mode on a large scale.
When you arrive, a mentor will support you as you take up your position (increasing your knowledge and skills).
We look forward to welcoming you with open arms
What’s in it for you?
We offer an attractive remuneration and benefits package, and you will have the opportunity to enjoy :
- An environment that listens to you, a modern building that provides a work-life balance
- Flexibility and work-life balance.
- A good atmosphere within the teams with federative events
- You'll have the opportunity to develop your career and work globally or cross-functionally.
Ready for the next move?
If you're curious to find out how we turn words into action, follow us on LinkedIn and at volvogroup.com.
- If you want to make a real impact on your career, the transport sector is the place to be. We look forward to meeting you.
- Are you keen to contribute your skills and innovative ideas? We look forward to hearing from you. Apply today!
Are you curious and have questions? Give us a call!
The place of work is Lyon, France.
Manager – Frédéric BRIANT, frederic.briant@volvo.com, +33 (0)658356288
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.