Customer Service Representative in Vilnius

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Here at Volvo Trucks, we are looking for Truck Workshop Customer Service Representative to join our Vilnius Site. 
As Truck Workshop Customer Service Representative, you will be joining our Service & Workshop team at our Truck Centre. Here we believe are at the forefront of Electromobility so you will also be working on providing service to clients of trucks with a range of systems which include alternative fuels such as LNG, hybrid and Full electric vehicles. You will work in a dynamic environment with professional and friendly colleagues. Teamwork and collaboration are the foundations of our business.
 

What will you do? 
As a Customer Service Representative, you’ll be directly responsible for ensuring that customer service related to vehicle repairs is carried out to the highest possible standard at this efficient and modern retail Truck Workshop.
Main activities and core responsibilities:
•    Greet all customers on arrival at the Truck Workshop in a professional and friendly manner.
•    Clarify for the customer and the workshop the basis for the repair – Retail/ Warranty/ Contract. 
•    Provide customer service for clients, consult and inform about vehicle maintenance, repairs and services provided.
•    Plan work in to the workshop schedule and organize truck repair works. 
•    Provide cost estimates.
•    Create job card/repair order for the work to be carried out.
•    Agree timescales for unscheduled work with customers and follow through to completion.
•    Be able to convert a workshop repair order into a sales invoice.
•    Communicate with customers after delivering services. 
•    Initiate process improvements and larger safety in the workplace.
 

Who are you?
Skills/Qualifications: 
We’d expect you to have
•    Willingness and ability to serve customers by providing them a great service experience
•    Work experience in customer service or sales
•    A basic working knowledge of vehicle technology 
•    A desire to learn and improve
•    To be an active member of our team while being competent enough to develop new working processes or to enhance current ones
•    Technical education
•    A general level of computer literacy 
•    Excellent communication, planning and organizational skills
•    Excellent Lithuanian and good English language skills
 

What we have to offer
We offer a solid package of compensation and benefits, plus you will enjoy:  
•    Joining a global and diverse team of highly skilled professionals who make customers win
•    Opportunity to grow both personally and professionally
•    Space to initiate and implement changes for customer success and prosperity of society
•    Environment where we work with passion, trust each other, and embrace change to stay ahead
•    Package of company benefits such as trainings, additional health insurance and more

Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today by sending your CV and motivation letter in English or Lithuanian.
Here are our contact details: Vitoldas Sakalauskas +370 611 33200.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.