Production Support Officer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Join our Production team as a Production Support Officer and play a key role in keeping our production floor running smoothly. This role provides high-quality administrative and operational support, ensuring accurate system processing, vehicle documentation, and compliance with Volvo Production System requirements.

The role

Reporting to the Production Manager / Production Supervisor, you will be responsible for managing repair orders, production system transactions, reporting, and documentation workflows. You will also act as a key point of contact for internal stakeholders and support production supervisors with day-to-day operational needs.

Key responsibilities

• Open and close Repair Orders (R/O) in GDS Fusion
• Process EWO requests (Production FE, Warranty FE, harness/sub-assembly, sub-assemblies) in GDS Fusion
• Process sublets in GDS Fusion
• Update generic chassis numbers to actual chassis numbers in GDS Fusion
• Create and manage WIP reporting processes
• Perform DPV data entry and maintain accurate Production portal data
• Manage chassis arrival and departure documentation and processes
• Manage ID plate requests and associated checking processes
• Maintain repair order and travel card document requirements
• Manage FE dispatch email process and dispatch completion documentation to Order Office and PL
• Coordinate vehicle call-offs from storage to meet production schedule and site capacity
• Manage vehicle acceptance, condition reports, transport damage, and factory warrantable repairs processes
• Maintain R/O storage and disposal processes
• Manage EBD access/processing, including ordering boots and uniforms
• Submit supplier invoices for payment and process air freight invoices
• Conduct chassis stock counts and site vehicle stocktakes
• Maintain, review, and improve Standard Operating Procedures (SOPs)
• Maintain job cards aligned to the production schedule
• Conduct monthly re-work R/O reviews
• Manage trade plate renewals
• Ensure compliance with Environmental Policy, ISO9000, and WHS requirements
• Other duties as required

What you’ll bring

• Experience in a production, manufacturing, or administrative support environment
• Strong capability in systems such as Fusion and EDB (or similar), with excellent data entry accuracy and attention to detail
• Experience with DPV reporting and EWO processes
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong organisation skills and ability to manage competing priorities in a fast-paced environment
• Clear communication and teamwork skills, able to work cross-functionally
• Experience maintaining and reviewing SOPs
• Problem-solving ability to troubleshoot process issues and resolve discrepancies
• Knowledge of Mack/Volvo products and production processes (highly regarded)
• First Aid Certificate and Fire Warden training (desirable)

Safety, compliance, and risk focus

You will be expected to actively support a safe workplace culture, follow WHS requirements, report hazards/incidents, and contribute to risk management and compliance practices. Fire Warden duties and current First Aid certification are desirable for this role.

Reporting line

• Reports to: Production Manager / Production Supervisor
• Direct reports: None

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need. 
Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.