Regional Connected Services Manager
Wacol, QLD, AU, 4076
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As the Regional Connected Services Manager, your primary purpose is to drive the strategy and sales performance of service solutions within your region. You will support a region of dealers and Key Account Managers in executing service contracts and fleet management services, analyzing regional trends to identify growth opportunities, and assist in developing tailored proposals to drive sales and profitability growth. You will focus on delivering a premium customer experience, particularly in Service Contracts and Fleet Management Services.
Key Responsibilities
Regional Leadership & Strategy
- Lead the implementation of the Service Solutions Strategy within your region.
- Analyze regional trends to identify growth opportunities and develop tailored proposals.
- Seek and pursue new commercial opportunities and drive change initiatives.
Sales & Performance Management
- Drive sales performance across dealerships and key accounts.
- Lead dealer engagement to grow Service Solutions sales and utilization.
- Manage the dealer pipeline and proactively support business development efforts.
- Participate in major sales negotiations and support tender submissions.
Operational Support & Optimization
- Support the execution of service contracts and fleet management offerings.
- Monitor and report on performance metrics, including monthly and ad hoc reporting.
- Develop and implement strategies to enhance operational efficiency and close performance gaps.
- Lead or support regional meetings, project implementation, and improvement initiatives.
Collaboration & Communication
- Collaborate with Commercial Managers to forecast truck sales and align Service Solutions targets.
- Work cross-functionally on marketing, training materials, and process updates.
- Communicate Service Solutions updates and assist with global/local project execution.
Dealer & Customer Support
- Train and support dealers to effectively sell and manage Service Solutions at retail and fleet levels.
- Respond to dealer and customer inquiries related to service contracts, extensions, adjustments, and issues.
- Drive contract retention through proactive dealer engagement and customer follow-ups.
Fleet & Connected Services
- Support activation/deactivation and administration of Fleet Management and Connected Services (e.g., Volvo Connect, Fuel Tax Credit).
- Address daily operational queries from the Functional Mailbox.
- Manage invoicing with Credit Office for service agreements and dealer sponsorships.
Systems & Reporting
- Support system feedback and enhancement (CQ Online, VOSP, TSA1).
- Develop and maintain customized reporting tools to track sales and performance data.
Who are you?
- Customer orientated mindset and strong business/commercial acumen
- Exceptional organisational and interpersonal skills
- Strong leadership with the ability to engage and gain acceptance with stakeholders throughout the business
- Strong project and change management skills
- Strong customer service focus
- Business Degree / or relevant Management degree highly desirable.
- Trade certificate in the automotive industry – highly recommended
What’s in it for you?
• Work with one of the world’s most iconic brands and be part of a reputation that has been earned over a century. .
• A truly values-based organisation, inclusive workplace culture and passionate people shaping the world we live in.
• Opportunity to leverage a globally aligned and locally authentic icon. Work with international specialists to deliver locally tailored projects and initiatives.
• Benefits for applicable staff including access to Sonder (Wellbeing & Safety Partner) for employees and family members, education assistance, Service Awards, income protection, private health insurance, personal computer loans, option to purchase additional leave, additional superannuation and generous paid parental leave provisions.
• A strong commitment to safety and your health and wellbeing.
• A commitment to equal opportunity and equal outcome.
Ready for the next move?
If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.
Salary for the role: $80,000-$90,000, plus superannuation.
Apply Now, job advertising period 30/05/2025 – 30/06/2025.
The successful candidate will be required to undergo appropriate background and reference checks.
Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.