Technical Support Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

What you will do

As the Technical Support Specialist, you will support product quality for Volvo Group brands, ensuring the Volvo Group Australia brand image and reputation is upheld in the market.

Your responsibilities will include but not be limited to:

• Responsible for management and resolution of assigned Market Quality Reports and Dealer Quality Reports
• Liaison with Global Trucks Technology and Global Truck Operations on assigned technical issues
• Assist with management of Help Desk on a rotational basis
• Assist with preparation and presentation of periodic Quality Run Through’s for both internal teams and dealers
• Ensure that quality defects accepted within the Argus system are reported and promptly actioned through the Market Quality Reports and Argus
• Process scope is from generation of Argus case by dealer to Market Quality Report closure or Product Issue Log connection
• Provide technical support to the Dealer/Importer network and field personnel.
• Accept quality defect cases logged by dealers within Argus
• Assist with technical investigations where appropriate
• Investigate warranty data through quality analytics in determining fault frequency.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Appropriate technical qualifications
• Proven experience within the heavy vehicle industry, in a technical role
• Strong analytical and evaluation skills
• A customer oriented mindset
• Excellent problem solving and resolution skills
• Strong computer skills and presentation skills.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:   

• A company bonus of up to 10%
• Modern offices with on-site parking and a café
• Avoid the CBD traffic with our Wacol location
• End of trip facilities if you walk from public transport or ride to work
• Working with a company who are committed to safety in the workplace and ensuring our employees have appropriate work / life balance
• Working in a supportive and inclusive team environment
• Opportunity to purchase an extra week of annual leave
• Generous parental leave policy

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process. 

Apply Now, job advertising closes 11.59pm, 18th December 2025.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.