Credit Controller
Warwick, GB, CV34 5YA
Salary: Circa £31,000 + up to 5% annual company bonus
Location: Warwick, Hybrid, 60% office-based
Volvo Group is a global organisation offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Within Volvo Group, Financial Control and Accounting (FCA) plays an important role in ensuring our financial operations run accurately, efficiently and effectively across the business.
We are looking for a Credit Controller to join the team and take ownership of Direct Debit processing across both Volvo Trucks and Renault Trucks. You’ll play a key role in making sure collections are accurate, compliant and completed on time, while working closely with customers, dealers, depots and colleagues across the business.
We Offer You at Volvo Group:
- Pension scheme: We offer a matched pension scheme of up to 5% of your salary, with incremental benefits based on length of service, including death-in-service cover.
- Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
- Healthcare: Benefit from access to Bupa Cover and Dental insurance.
- Employee Assistance Programme: Take advantage of wellness, mindfulness and counselling services to support your overall well-being.
- Maternity and Paternity leave: Maternity leave (6 months full pay, 6 months half pay) and 5 weeks of paternity leave, with 3 weeks flexible to take at any point.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays and travel.
- Fitness perks: MyGymDiscounts and MyActiveDiscounts and on site Gym.
You can learn more about the rewards and benefits of working at Volvo Group here: Volvo Group Employee Benefits
What you will do
With multiple Direct Debit runs each week, you’ll manage competing priorities, resolve queries and keep customer accounts and payments moving smoothly. You’ll work closely with dealerships, customers, Aftermarket and Parts teams.
- Manage Direct Debit ledgers and dealer accounts across Volvo Trucks and Renault Trucks, ensuring collections are accurate and completed on time
- Process Direct Debit collections via Bacs system, completing the necessary reconciliations and checks
- Manage customer and dealer queries across the Direct Debit and Central Admin mailboxes
- Review accounts, unallocated cash and payment plans, investigating discrepancies and taking action where required
- Monitor Direct Debit activity and follow up on unpaid payments, cancellations, final notices and other exceptions
- Work with depots, dealers and internal teams to resolve account queries and process credit limit increases
- Keep customer account information up to date, including bank details and application forms
- Support card payments, online payments and other finance administration activities when required
Reporting to the Finance Support Manager, you’ll have the support of colleagues including the Data Analyst, Direct Debit Controller and wider Finance Support team, working together to deliver an effective and efficient service.
What you’ll bring?
We’re looking for someone with previous experience in Direct Debit processing, ledger management and credit control, who enjoys working in a fast-paced environment and is comfortable managing multiple priorities and time-sensitive deadlines.
You’ll need:
- Experience in credit control, including managing outstanding payments and resolving account queries
- Experience with BACS transmissions and reconciliations, with a good understanding of the processes involved
- Experience using card payment systems, online payments and manual payment processes
- Strong Microsoft Office and Excel skills, including experience using VLOOKUPs and PivotTables
- Experience using financial or customer account systems, ideally SAP
- Excellent attention to detail and accuracy, particularly when working with financial information
- Good communication skills and the confidence to work with customers, dealers and internal stakeholders to resolve issues.
- A proactive approach to resolving queries, investigating discrepancies and finding solutions
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.