Customer-Focused Data Analyst
Warwick, GB, CV34 5YA
Customer-Focused Data Analyst
Competitive salary and Annual Company Bonus
Location: Warwick (Hybrid working, 60% in the office)
Ready to drive real impact in a company that keeps the world moving? At Renault Trucks UK, we don’t just build trucks — we create solutions that shape the future of transport. Our commitment to innovation, sustainability, and exceptional customer service keeps us ahead of the game. Now we are looking for a data-driven individual to join our Customer Advanced Solutions team and help our customers get the very best from their Renault Trucks Fleet.
As a Customer-Focused Data Analyst, you’ll transform data into meaningful insights — empowering customers to improve efficiency and maximise the value of their Renault Trucks fleet. By producing interactive reports, dashboards, and performance analyses, you will play a vital role in strengthening customer loyalty and driving continuous improvement.
What you will do
- Developing and presenting interactive, user-friendly dashboards and KPI reports to showcase customer, partner, and network performance.
- Analysing data to identify trends, improvement opportunities, and best practices.
- Onboarding new customers with demo packs and creating tailored dashboards to meet their specific needs.
- Working with the Dealer Network to develop their capability in data management and presentation, educating and coaching them on the use of dashboards and data to benefit customers.
- Engaging with small-to-medium Optifleet customers to ensure they unlock the system’s full potential.
- Supporting day-to-day fleet management queries and assisting the wider Customer Advanced Solutions team.
Who are you?
You thrive on solving problems and turning numbers into stories. Analytical and methodical, you love diving into data and uncovering insights that drive action. You’re an excellent communicator, able to explain complex data in a clear, engaging way and you put customers at the heart of everything you do. You will be working in a tight-knit team of four, reporting directly to the Fleet Services Manager.
You will also collaborate with both internal and external Key Stakeholders to help customers maximise the efficiency of their operation.
What’s in it for you?
- Pension scheme: Matched up to 5% of your salary, including death in service cover.
- Medical Insurance: Medical insurance coverage is provided by Bupa.
- Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
- Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
- Exclusive discounts on a range of purchases: Save on shopping vouchers, cinema tickets, holidays, travel, and more through MyActiveDiscounts and MyGymDiscounts.
- Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
For more details regarding our benefits please follow the link; volvo-employee-benefits-document.pdf (volvogroup.com)
Ready for the next move?
- Strong data analysis and visualisation skills — Power BI experience is essential.
- A customer-focused mindset and a positive, problem-solving attitude.
- Excellent communication skills — both written and verbal.
- Commercial awareness and an understanding of customer needs.
- Proficiency in Microsoft Office and experience working with APIs to maximise efficiency in data integration and analysis.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.